Scotia Digital Community 

Welcome to the Scotia Digital Community, where your feedback and ideas shape how we design, build, and even reinvent the digital banking experience.

The Scotia Digital Community is a hub for our customers to participate in research, share feedback and have their voices heard.

We’re on a mission to make things all people will love.

That’s where you come in. Let’s co-create the future of banking together.

As a community member, you are:

A valued voice

We want to hear your ideas and feedback on new digital products and features. You’ll have the opportunity to share your thoughts through surveys and other online activities. From ideation, concept testing, through to development, we want you to be a part of the process.

First in line

Priority access to digital banking betas, tools, and features before anyone else. If you’re interested in being a beta-tester, you’ll get to try out new features before they get released to our customers across the country. You’ll put our digital banking applications to the test, providing us with valuable feedback, which will make the final version better for all users. 

An insider

You’ll be in the know with the latest Scotia news in our monthly digest. We’ll make sure you’re kept in the loop on new feature launches and we’ll share digital banking resources that we think you’ll find helpful.

On our VIP list

Receive invitations to participate in online user testing sessions with our research team for new products and tools we’re building.  When we’re ready for testing, we will open it up to community and reach out based on the info you’ve shared with us in your community profile, to see if you’d like to participate. We’ll ask you for input and feedback throughout the design process to ensure we’re on the right track.

Join the Scotia Digital Community!  

Our goal is to design inclusive products that are reflective of a wide variety of backgrounds and experiences. Our community members play an important role in helping to build digital banking experiences for people across Canada. Join them today! 

What we heard from you

Thank you to those of you who responded to our Financial Wellbeing survey in February, and to our members who participated in a follow-up online interview. The feedback you shared helps us understand how customers think about household saving, spending, borrowing, and planning.

You told us that: 

  • Going through a significant life event often inspires decision-making around longer-term financial goals
  • When it comes to preferred banking methods, mobile is on the top of your list, especially the convenience of using facial recognition to sign in quickly and keep an eye on your finances
  • A hands-on approach to managing money helps you feel in control of your financial wellbeing

Stay tuned for upcoming opportunities to share your feedback! If you’re not already a member, Join the Digital Community today. 


Scotia Digital Community FAQs

At Scotiabank, one of our goals is to co-create digital products and experiences that promote the financial wellbeing of all our customers. The Scotia Digital Community is a hub for our customers to share feedback, participate in research, and have their voices heard.