Accessibility Services

Because banking should be easy.

Accessibility Commitment Statement

Scotiabank is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equitable opportunity. We are committed to meeting the needs of people with disabilities, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements.

Accessibility is a journey, and at Scotiabank we are continually striving to improve accessibility of our products and services. If you have any questions or suggestions regarding our accessibility initiatives please email the accessibility team at

Scotiabank's Accessibility Plan

Scotiabank has adopted the standards of the Accessibility of Ontarian's with Disabilities Act (AODA) and developed plans for initially implementing them across the offices and business lines operating in Canada. The Accessibility Plan outlines what we will do to remove and prevent accessibility barriers in our organization for customers and-or employees. Learn more

Alternate Format

An accessible or alternate format for a document is a method of arranging information in a specific format in order to remove potential barriers to accessing and understanding information. Scotiabank is committed to providing accessible information and communication to its customers and recognizes that persons with disabilities may use methods other than standard print to access information. Some methods that Scotiabank offers include audio format, large text, accessible PDF and Braille (Grade 1 and 2). For more information on accessible formats or to request an accessible format document, please contact us.

Website Accessibility

Website accessibility refers to the inclusive practice of designing websites so that people with disabilities and those with different or diverse abilities can understand content, navigate and interact online and have equal access to information and functionality. Scotiabank is committed to providing a website that is accessible to the widest possible audience. We are actively working towards achieving a fully accessible website that endeavours to conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 and is usable with assistive technology.