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Open a chequing or savings account online, in person or by phone
We know how intimidating opening an bank account online can be, so we are happy to answer any questions you may have about getting started.
No, it is not necessary to make a minimum deposit to open a personal deposit account. However, you may find it convenient to set up direct deposits for government payments and/or your paycheque. If you have any questions or would like assistance setting up your direct deposit, please ask our staff.
No, having a permanent address is not necessary, but we are required by law to ask you about your address. We may ask for a supporting document, such as a recent utility or tax bill, which includes both your name and address.
No, being employed is not a requirement, but we are required by law to ask you about your employment.
Yes, you can. Your credit history does not come into consideration when opening a personal deposit account as long as it does not contain derogatory information that was the result of fraud or other illegal activity. However, if you would like to request overdraft protection, our normal credit policies and procedures will apply.
It is not required, but it is a good way to help us protect you and get to know you better.
When you open a personal deposit account with us, you will be required to present identification or documents using one of the following methods:
If you are unable to present identification or documents following either of the methods above, you will be required to present to us:
For individuals under the age of 12 years, we ask that a parent or legal guardian open the account for the minor and that the parent or legal guardian provide original acceptable government-issued photo identification or documents from two independent reliable sources to confirm his or her own identity. In addition, if in your capacity as legal guardian for a minor, you ask us to open an account for the minor, you must provide us with a certified copy of the legal document verifying your guardianship.
For individuals 12 – 15 years of age, we ask that the individual confirm his or her own identity by providing either:
The identification or documents that you present to us must be original, valid and not substantially defaced. We reserve the right to contact the issuer of any identification document you present to us in order to verify that document and we will record the particulars of any identification document that you present to us.
If the name shown on one of the pieces of identification or documents presented by you differs from the name shown on any other piece of identification or documents presented by you, you are required to provide us with a certificate evidencing the change of name (or a certified copy of that certificate) or other document supporting the change.
In addition to the identification/documents you are required to present to us, you must also disclose to us the following information, if it is not available on the pieces of identification that you present:
In some instances, we may need to further investigate and verify the identification and/or information that you have provided prior to opening an account for you. We can refuse your request to open a personal deposit account for certain legal reasons, but if we do, we'll inform you about this in writing.
Acceptable Government-Issued Photo Identification
(1) Health cards from Ontario, Manitoba, Nova Scotia, PEI and Yukon cannot be used for identification purposes, even if offered by the customer.
(2) Health cards from British Columbia, and Quebec (which we cannot ask for, but can take, if offered), are acceptable as ID in any province or territory including Ontario, Manitoba, Nova Scotia, PEI and Yukon.
Acceptable Dual Process Documents/Identification
Documents to verify name and date of birth
Documents to verify name and address
Documents to verify name and confirm a financial account
Schedule of Acceptable Identification
This list is provided per the "Access to Basic Banking Services Regulations" under the Bank Act (Canada).
We reserve the right to verify any identification presented by you, with the issuer.