If you encounter a suspicious email, website, or unsolicited pop-up window that claims affiliation with Scotiabank, please report it to us immediately.
If you provided personal information through an email, website, or pop-up window.
Action: Call 1-800-4-SCOTIA (1-800-472-6842), press 3 then 1, immediately if you are a Scotiabank customer and you believe that you have been a victim of online fraud.
If you did not provide any information but just encountered a fraudulent email or website that claims to be from Scotiabank.
Action: Forward the fraudulent email or information to email@example.com. Please don't change or retype the subject line as this hinders our ability to properly investigate it. After forwarding the e-mail, you should delete if from your inbox. We will send you an automated response.
Here are some organizations that can provide you with more information, including tips on how to avoid becoming a victim of online fraud and how to report it.
Please be cautious of phony web sites, webpages and emails that appear to represent trusted organizations (such as Scotiabank) requesting personal or financial information from you. While appearing legitimate, these are actually malicious attempts by criminals to collect your information for the purpose of committing fraud.
Know that Scotiabank will never present you with unexpected webpages or send you unsolicited emails asking for your password, Personal Identification Number (PIN), credit card, account numbers, etc. We will never ask you to validate or restore your account access through unsolicited email.