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Contact Us

We're here to help. If you have any questions or concerns about our products or services, feel free to contact our customer support team at the numbers listed below.

For Banking Inquiries:

St. Thomas
P.O. Box 420
St. Thomas, VI 00804-0420
Phone: (340) 774-0037
Fax: (340) 693-5994

St. Croix
P.O. Box 420
St. Thomas, VI 00804-0420
Phone: (340) 778-5350
Fax: (340) 773-3225

For Internet Banking Inquiries and Credit Card Inquiries:

Phone: 340-714-5703
Toll free from USA and Canada: 1-866-9SCOTIA (972-6842)
24 hours a day, 7 days a week

For Social Media support:

Tweet to @ScotiabankVI
Message our Facebook Page

Customer Care

Scotiabank is committed to providing you with the best possible customer care. That means ensuring that your personal information remains confidential and secure, adhering to appropriate sales practices within the banking industry, and resolving customer complaints as quickly as possible.

How to Resolve a Complaint:

We will always do our best to resolve your issue directly and immediately. If a Scotiabank representative at your local branch is unable to resolve your issue, ask to speak directly to the branch manager, who will further assist you.

If your local branch manager cannot resolve your issue, please contact our customer care team directly by calling 1-866-972-6842 or by sending an e-mail to