Yes. Visit our web site, navigate to the Internet Banking Information page, and click on the DEMO link.

As a customer, you must enter your ScotiaCard number and password that should only be known to you. Unless you have compromised your password by revealing it to someone else, you are the only one who can access your account information using Internet Banking.

About Scotiabank Internet Banking

What is Scotiabank Internet Banking?

Scotiabank Internet Banking is the newest addition to the Scotiabank self-service banking suite. The convenient Internet Banking channel will save you time and offer you the flexibility to access your accounts anytime, anywhere.

Need to transfer money from your Savings account to your Credit Card? Want to know if your pay cheque has been deposited yet? Save yourself a trip to the bank! Find these answers quickly and easily by logging on to Scotiabank Internet Banking where you have access to all of your accounts 24 hours per day, 7 days per week from any PC with an Internet connection.

You can view your balances and transaction history, pay your bills, transfer funds between accounts, and download account history to your PC.

No, you can only transfer funds between your own Scotiabank accounts.

Accounts

When you open up a new account with Scotiabank, it will appear automatically when you log onto Scotiabank Internet Banking.

The Scotiabank Internet Banking service provides you with the ability to customize your online banking experience. If you do not want to view certain accounts via Scotiabank Internet Banking, you can elect to "Hide" these accounts. If at any time in the future you wish to have access to them, you can easily change this preference.

Bill Pay

Which types of accounts can I use to pay my bills?

You may use any of your Savings, Chequing, or Current accounts to pay your bills.

How do I set up my bills for payment using Internet Banking?

It's easy. Click the Bill Payments tab, select the Search for Standard Payees link, and select from our growing list of merchants that accept payments via Scotiabank Internet Banking.

Enter the account number that is printed on your bill, in alpha/numeric format. Be sure not to enter special characters (! @#$%&*). No spaces, dashes, slashes, or punctuation.

After you enter the bills to be paid, hit the “preview” button on the Bill Pay screen and a confirmation window will appear for you to approve the total amount of bills to be paid. Once you click on the “submit” button, a confirmation number will appear to validate your transaction. Keep this confirmation number for your records.

An additional way to confirm transactions is to view your account history the next business day to see the payment posted to your account. If it is not there, click on the Transactions Tab and verify your account history – if the transaction still does not appear, contact a Scotiabank Internet Banking Specialist at the number listed on the website for final confirmation.

Once you submit your bill payment via Scotiabank Internet Banking, the money will be debited from your account at the time that you submit it for processing. Depending on the bill payment company's processing policies, the payment may take up to four days to process.

Record Keeping

Yes. You will be able to export your account data to your PC in CSV format.

Our Internet Banking system stores up-to-date history on your deposit and loan accounts for a period of up to 365 days. The amount of history available depends on when you registered for Scotiabank Internet Banking. The transaction history available for display is recorded from the day you register.

If you would like to keep track of transactions over a longer period of time, you can export and save the transactions to your PC using our convenient Download feature.

Depending on what time you completed these transactions; it is possible that these have not yet been downloaded to Scotiabank Internet Banking. This occurs due to the timing of our processing schedules. If you cannot see certain transactions try logging in again later to allow the processing cycle to complete.

Customer Service

If I have additional questions, whom do I contact?

You can contact an Internet Banking Specialist via phone 800-1-SCOTIA (726842).

You can also send a secure message via the Scotiabank Internet Banking service by clicking on the “Messages” link. A Scotiabank Internet Banking Specialist will respond within 3 business days, depending on the nature of the inquiry.

For help while in Scotiabank Internet Banking, click on the Help button that appears on the top right hand corner of every screen.  If you require further assistance, please call a Scotiabank Internet Banking Specialist at 800-1-SCOTIA (726842).

For help with your computer or Internet service, please call your computer vendor or your Internet service provider. 

For help while in Scotiabank Internet Banking, click on the Help button that appears on the top right hand corner of every screen.  If you require further assistance, please call a Scotiabank Internet Banking Specialist at 800-1-SCOTIA (726842).

General

Scotiabank Internet Banking is available 24 hours a day, 7 days a week, 365 days a year, except for brief intervals, when the system is taken off-line for maintenance. This is scheduled at times when it is least likely to interfere with your use of the service. When this happens, you can still pay bills and transfer funds, but you will not be able to check your account balances/histories, or add or delete payees from your personal bill payment Payee list. 

Bill Payments
The cut-off time for all current dated Bill Payments is 7:00pm, local time. Any payment submitted after that time is processed on the next business day. 

Although you may submit a bill payment anytime via Scotiabank Internet Banking, valid business days for processing of Bill Payments are Monday through Friday, except national holidays. 

Funds Transfers
The cut-off time for all Funds Transfers is midnight local time. Funds Transfers can be completed 7 days a week. Funds Transfers completed on Sundays and national holidays will be posted to your account as of the next valid business day. 

Privacy

Will the information gathered by Scotiabank through my using its Internet Banking service be kept confidential?

In keeping with the Bank's policy on customer confidentiality, all customer information submitted to us through the Internet will be maintained confidentially. Scotiabank will not disclose any customer information unless specifically authorized to do so by you, or where disclosure is required or permitted by law.

Security

Is Internet Banking secure?

At Scotiabank, we're committed to providing you with a secure and protected environment and have several safeguards in place for Scotiabank Internet Banking.

Scotiabank Internet Banking uses the highest industry standard Internet security methods that encrypt or "scramble" the information that passes between your personal computer and the bank's computers. Learn more about online security.

Online security is a partnership. It is important that you take steps to protect your information on your personal computer. Scotiabank Internet Banking is a protected environment that meets the highest Internet security standards. While we take strong measures to ensure the security of your financial transactions and the confidentiality of your information, it is extremely important that you also take precautions to ensure that your information remains safe and secure. Click here for more information on Safe Computing Practices.

What should I do if my ScotiaCard is lost or stolen?

If your ScotiaCard is lost or stolen or you suspect that your password has been compromised or that your account(s) has been or may be accessed by an unauthorized party(ies), you must phone Customer Service immediately, visit your branch, or write to us at the address indicated on this website.

Password

What do I need to know to select a new password?

The first time you log onto Scotiabank Internet Banking, you will be required to change the temporary password that was provided to you by the Internet Banking Specialist.

Your password must be easy for you to remember, but difficult for someone else to guess. To give you the flexibility to manage your access preferences, you will also be able to change your password at any time as often as you wish. The new password must:

• Be a minimum of 8 alpha-numeric characters
• Be a maximum of 16 alpha-numeric characters
• Contain a minimum of 1 alphabetic character
• Contain a minimum of 1 numeric character
• Not contain any special characters (! @#$%&*)
• Not be the same as any of your previous passwords
• Note: the password is case sensitive, so remember exactly how you entered it.

Can I change my password?

You can change your password at any time. After you log in, click the "Preferences" link and select "Change Password" from the menu. Scotiabank Internet Banking will prompt you to enter your old password and select a new password. The new password will be required the next time you log in.

Scotiabank recommends that you change your password periodically. To keep information secure, you should not reveal your password to anyone, including Scotiabank employees. If you feel your password has been compromised, you must change it immediately.

What happens if I cannot remember my password or get locked out of the system?

Contact a Scotiabank Internet Banking Specialist at the number listed at 800-1-SCOTIA (726842) to have your password reset.

I am having trouble logging on with my ScotiaCard and password. What should I do?

Make sure that you are entering your password correctly. Ensure that your keyboard “caps” or “number” key is not set to “locked”. Make sure that you have not accidentally entered spaces when you keyed in your ScotiaCard number.

If you forget your password or are having other difficulties when you are trying to log on, contact us. The Scotiabank Internet Banking Specialist will verify that you are the owner of the accounts and assist you with gaining access.

Clearing Your Cache

Why should I clear my cache?

Most pages you view are saved in your cache for easy reference by your browser. This allows your browser to pull up the page quicker. If others use this computer, they may be able to see pages you've seen if you do not clear the cache. If you share a computer, we recommend that you clear your cache and your History file.

How do I clear my browser's cache?

PC Instructions for Internet Explorer Users:

1. Select 'Tools' from the pull-down menu (IE 5.01 SP2 or higher).
2. Select 'Internet Options'.
3. In the second section where it says 'Temporary Internet Files' click on the 'Delete Files' button, then click 'OK'.

PC Instructions for Netscape Users:

1. Select 'Edit' from the pull-down menu.
2. Select 'Preferences'.
3. In the left table, select 'Advanced'.
4. Select 'Cache'.
5. Click on the 'Clear Disk Cache' button, then click on 'OK'.
6. Click on the 'Clear Memory Cache' button, then click on 'OK'.

Macintosh Instructions for Internet Explorer Users:

1. Select 'Edit' from the pull-down menu.
2. Select 'Preferences'.
3. In the left table, select 'Web Browser'.
4. Select 'Advanced'.
5. In the second section where it says 'Cache', click on the 'Empty Now' button.

Macintosh Instructions for Netscape Users:

1. Select 'Edit' from the pull-down menu.
2. Select 'Preferences'.
3. In the left table, select 'Advanced'.
4. Select 'Cache'.
5. Click on the 'Clear Disk Cache' button, then click on 'OK'.