Forrester web page

We’ve been recognized
for offering the best digital
banking experience.

Forrester, one of the most influential research and advisory firms in the world, has recognized us for offering the very best in digital banking. What does that mean for you? It means that our online banking options are better than ever, offering an improved customer experience with simple and easy-to-use features.

We’re committed to offering a world-class customer experience, and received accolades for:

Banking features to free up your time

  • Quickly compare options and find the features you’re looking for. We offer banking solutions tailored to your needs.

  • Our new application design is easier-to-navigate, meaning you find what you’re searching for faster.

Open accounts instantly

  • Our redesigned application process lets you apply for new products in just a few minutes with clear and simple instructions.

  • A progress bar helps track your application and you’ll receive a confirmation message from us when it has been received.

Helpful tips and directions after you apply

  • Don’t worry – we won’t leave you hanging once you’ve opened an account. You’ll receive a friendly email with some tips on how you can make the most out of your brand-new account.

Scotiabank App

Other Scotiabank accolades


Scotiabank has been named the 2016 World’s Best Consumer Digital Bank in Canada by Global Finance Magazine.

Global Finance
Scotiabank web page


Scotiabank tied for the highest overall score in the 2016 Canadian Mobile Banking Functionality Benchmark by Forrester Research Inc.

Forrester logo

Categories included:

  • Range of touchpoints

  • Enrollment and login

  • Account information

  • Transactional functionality

  • Service features

  • Cross-channel guidance

  • Marketing and sales

  • Digital Wins Mobile


    Scotiabank are tied for 3rd place overallin the Forrester Global Mobile Banking Functionality Benchmark.

    Digital Wins tablet

    More Scotiabank honours

    Scotiabank was recognized for:

    Providing a "range of clear, user-friendly account management tools" and "strong account management features"

    Providing "a searchable help feature form the pre-login screen and offering a list of the most popular questions"

    "Offering customers a range of useful help options and alerts" and "clearly guiding customers across channels"

    Digital Wins Desktop
    Scotia Website
    Scotiabank was the Regional Sub Category Winner in North America for the following categories:
  • Best Online Deposit, Credit and Investment Product Offerings

  • Best Bill Payment & Presentment

  • Best Web Site Design

  • Best Integrated Consumer Bank Site

  • Best in Mobile Banking

  • Scotia App Logo

    Scotiabank was recognized for:

  • An App that has “contextual and searchable help”, and that “is present throughout the bank’s smartphone app and provides task-specific content and a way to search for other information or move to another touchpoint if needed”

  • Providing a “searchable help feature from the pre-login screen and offering a list of the most popular questions”