Personal Banking Support

Scotiabank is here to help our customers navigate this uncertain time. For individual Canadians who are facing hardships as a result of COVID-19, we have a financial relief program in place that includes assistance with mortgages, personal loans, lines of credit and credit cards. If you’ve been affected, we want to hear about your situation and work together to find a solution.

Whether you reach us today, tomorrow, or later this week, we are here for you. You can reach out to your financial advisor or call our Contact Centre. Please understand that we are dealing with a higher-than-usual volume of calls right now. To enable us to dedicate resources where they are needed most, we ask our customers to give priority to those with urgent concerns.

Interac e-Transfer^† Transaction and Stop Payment Fees

To support customers impacted by COVID-19, we are implementing temporary fee relief measures for Interac e-Transfer^† transaction fees and Stop Payment fees for all Retail, Small Business, and Commercial Banking customers.

From April 21 to June 30, 2020, the $12.50 and $20 Stop Payment fee and the $1 Interac e-Transfer^† transaction fee will be waived. These transactions will automatically appear with a $0 fee when transaction occurs.

Note: If you are a Business Banking customer and need assistance, please visit our Business Banking FAQs or connect with your Relationship Manager. 

For all other financial relief measures, you should contact your financial advisor or call 1-800-4-SCOTIA. As a reminder, wait times are longer-than-normal currently due to a high volume of calls.