Keeping Personal Information Accurate

Principle #6: Keeping Personal Information Accurate

Scotiabank will keep personal information as accurate, complete and current as necessary for the identified purposes for which it was collected.

Customers may, in writing, challenge the accuracy and completeness of their personal information and request that it be amended as appropriate.

6.1 Scotiabank will make reasonable efforts to minimize the possibility of using inaccurate, incomplete, or outdated personal information to make a decision about the customer.

6.2 Scotiabank will update personal information only if it is necessary for the purposes for which it was collected.

6.3 Scotiabank will make reasonable efforts to keep customers' personal information accurate and current if the information is used on an ongoing basis. This includes personal information disclosed to third parties for processing.

6.4 Scotiabank will also rely on customers to keep certain personal information (such as customer addresses) accurate, complete, and current. If a customer shows that personal information is inaccurate, incomplete, out of date, or irrelevant, Scotiabank will revise its records. If necessary, Scotiabank will disclose the revised personal information to third parties which were provided with the information to revise their records as well.

6.5 If Scotiabank does not agree to revise personal information as requested by the customer, the customer may challenge Scotiabank’s decision. Scotiabank will make a record of this challenge, and if necessary, disclose the challenge to the third parties who also possess the personal information, and advise the customer of the relevant complaint procedures.