A: The Billing Account displayed on the Company Administrator ‘User Profile’ page was pre-populated to be the same as your current Bill Payment Service Crediting Account (account Scotiabank currently credits for your Bill Payment remittances). If you want another Billing Account to be used for Monthly Service Fees, please Contact Scotiabank Customer Service and Support at: 416-750-6750 (Toronto) 1-888-726-8429 (Toll Free) to update this information.
A: The Basic Service includes a PDF file format along with an email alerts option to inform you when you have a report waiting on the portal. The Comma Separated Value (CSV) file format is available for an additional cost.
A: 90 days of history is available on the ‘Available Documents’ page.
A: If you are a new Scotia Bill Payment merchant, your User ID and Password information was provided to you on the Welcome / Service Confirmation letter faxed from the Scotiabank Electronic Bill Payment department. If you are an existing merchant that previously received your Scotiabank remittance reports by fax or email, please review the Getting Started Guide for instructions on how to derive your User ID and Password from your current report.
Contact Scotiabank Customer Service and Support at: 416-750-6750 (Toronto) 1-888-726-8429 (Toll Free) if you are still having problems obtaining this information
A: Yes, follow these steps: