Contact Us

We’re here to help. If you have any questions or concerns about our products or services, feel free to contact our customer support team at the numbers listed below.


For Banking Inquiries:

St. Thomas
P.O. Box 420
Charlotte Amalie
St. Thomas, U.S. Virgin Islands 00804-0420
Phone: (340) 774-0037
Fax: (340) 693-5994
SWIFT: NOSCVIVI

St. John
The Marketplace
5000 Estate Enighed
PMB# 146
St. John, U.S. Virgin Islands 00830
Phone: (340) 776-6552
Fax: (340) 776-6554

St. Croix
P.O. Box 773
Christiansted, U.S. Virgin Islands 00821-0773
Phone: (340) 778-5350
Fax: (340) 778-5898


For Internet Banking Inquiries and Credit Card Inquiries:

1-866-9SCOTIA (972-6842) 24 hours a day, 7 days a week


Customer Care


Scotiabank is committed to providing you with the best possible customer care. That means ensuring that your personal information remains confidential and secure, adhering to appropriate sales practices within the banking industry, and resolving customer complaints as quickly as possible.


How to Resolve a Complaint:

We will always do our best to resolve your issue directly and immediately. If a Scotiabank representative at your local branch is unable to resolve your issue, ask to speak directly to the branch manager, who will further assist you.

If your local branch manager cannot resolve your issue, please contact our customer care team directly by calling 1-866-972-6842 or by sending an e-mail to customerserviceusvi@scotiabank.com: