Contact Us

We're here to help. If you have any questions or concerns about our products or services, feel free to contact our customer support team at the numbers listed below.

For General Banking Enquiries:

Scotiabank (British Virgin Islands) Limited
P.O. Box 434
Road Town
Tortola, BVI

Phone: (284) 494-2526
Fax: (284) 494-4657

Personal Internet/Mobile Banking Enquiries

Customer Service Representative
Phone: (284) 494-3130
Serving you 24 hours a day, 7 days a week

Commercial Internet Banking Enquiries

Customer Service Representative
Phone: (284) 494-6737
Monday to Friday, 8:00 A.M. to 6:00 P.M.

Personal Banking – Service

Trechia Larocque
Phone: (284) 852-2163

Personal Banking – Sales

Marsha Woodley
Phone: (284) 852-2190

Small Business Banking and Scotia Professional Plan

Andy Davis
Phone: (284) 852-2168

Home and Auto Finance Specialist

Olanzo Boynes
Phone: (284) 852-2167

Commercial Banking – Off Shore Services

Cynthia Malone
Phone: (284) 852-2144

Commercial Banking – Cash Management Services

Ronniel Smith
Phone: (284) 852-2139

Commercial Banking Manager

Irvin Meade
Phone: (284) 852-2134

Customer Care

Scotiabank is committed to providing you with the best possible customer care. That means ensuring that your personal information remains confidential and secure, adhering to appropriate sales practices within the banking industry, and resolving customer complaints as quickly as possible.

How to Resolve a Complaint:

We will always do our best to resolve your issue directly and immediately. If a Scotiabank representative at your local branch is unable to resolve your issue, ask to speak directly to the branch manager, who will further assist you.

If your local branch manager cannot resolve your issue, please contact our customer care team directly:

Should you require additional assistance after contacting your local manager, please contact the Managing Director's Office @ 284-852-2130.

For Personal Banking:

Ryan Best
Branch Manager, Road Town and Virgin Gorda
Phone: (284) 852-2171
Fax: (284) 494-6069

For Commercial Banking:

Irvin Meade
Commercial Banking Manager
Phone: (284) 852-2134
Fax: (284) 852-4528