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Contact Us
We’re here to help. If you have any questions or concerns about our products or services, feel free to contact our customer support team at the numbers listed below.
For General Banking Enquiries:
Scotiabank (British Virgin Islands) Limited
P.O. Box 434
Road Town
Tortola, BVI
VG1110
Phone: (284) 494-2526
Fax: (284) 494-4657
SWIFT: NOSCVGVG
Email: bns.bvi@scotiabank.com
Personal Internet/Mobile Banking Enquiries
Customer Service Representative
Phone: (284) 494-3130
Monday to Friday, 8:00 A.M. to 6:00 P.M.
Commercial Internet Banking Enquiries
Customer Service Representative
Phone: (284) 494-6737
Monday to Friday, 8:00 A.M. to 6:00 P.M.
Personal Banking – Service
Trechia Larocque
Phone: (284) 852-2160
Email: trechia.larocque@scotiabank.com
Personal Banking – Sales
Travisia Williams
Phone: (284) 852-2190
Email: travisia.williams@scotiabank.com
Small Business Banking and Scotia Professional Plan
Andy Davis
Phone: (284) 852-2168
Email: andy.davis@scotiabank.com
Branch Manager
Lynette Smith
Phone: (284) 852-2171
Email: lynette.smith@scotiabank.com
Commercial Banking – Off Shore Services
Joyce Lewis
Phone: (284) 852-2137
Email: joyce.lewis@scotiabank.com
Commercial Banking – Cash Management Services
Ronniel Smith
Phone: (284) 852-2139
Email: ronniel.smith@scotiabank.com
Commercial Banking Manager
Irvin Meade
Phone: (284) 852-2134
Email: irvin.meade@scotiabank.com
Customer Care
Scotiabank is committed to providing you with the best possible customer care. That means ensuring that your personal information remains confidential and secure, adhering to appropriate sales practices within the banking industry, and resolving customer complaints as quickly as possible.
How to Resolve a Complaint:
We will always do our best to resolve your issue directly and immediately. If a Scotiabank representative at your local branch is unable to resolve your issue, ask to speak directly to the branch manager, who will further assist you.
If your local branch manager cannot resolve your issue, please contact our customer care team directly:
For Personal Banking:
Lynette Smith
Branch Manager, Road Town and Virgin Gorda
Phone: (284) 852-2171
Fax: (284) 494-6069
Email: lynette.smith@scotiabank.com
For Commercial Banking:
Irvin Meade
Commercial Banking Manager
Phone: (284) 852-2134
Fax: (284) 852-4528
Email: irvin.meade@scotiabank.com
