Frequently Asked Questions

How do I choose the correct account?

Use our online Account Selector to help you decide.You can also browse accounts by need or life stage on the Scotiabank Day to Day Banking page.

If you need help at any time, you can simply contact us.


How do I open an account?

You can open an account by:

Please note you will need certain documents to open your account.
See requirements.


How do I get help for Scotia OnLine?

For help with your computer or Internet service, please call your computer vendor or your Internet Service Provider.

For help within Scotia OnLine, after you have signed on to Scotia OnLine, click on "Help" which appears at the top of every screen.

If after you sign on you are still experiencing difficulties, please contact us.


How do I register for Internet Banking?

Registering for Scotia OnLine is easy. Once you are registered, you can make your accounts accessible through Scotia OnLine.


Why is my bank account no longer offered? How does this change affect me?

Scotiabank is always offering new accounts in order to meet the evolving needs of our customers. Rest assured, if you have an existing account with Scotiabank, you can continue to use it as you have always done.

You are also free to switch to one of our new accounts if one of them better meets your needs. Just speak to a Scotiabank representative, they will be happy to help you.


What is the difference between Everyday Bank Accounts and Savings Accounts?

Everyday Bank Accounts help you take care of your daily banking needs, such as making withdrawals, deposits, and transfers, paying bills, making debit purchases, and writing cheques. Overdraft Protection is also available to help manage your monthly cash flow. You can bank any way you want; in-branch, at ATMs, online, or through Mobile Banking.

Savings Accounts help you save for your goals, such as a new home, a car, or your children’s education. These accounts pay you interest at a competitive rate so your savings can grow. When you save regularly in one of these accounts through an Automatic Savings Plan, you can also receive bonus interest on your contributions.


Can I pay my bills through my Everyday Bank Accounts?

Absolutely. You can choose to pay your bills at a branch, through an ATM, online, or via Mobile Banking.


What is Electronic Banking?

Electronic Banking (also known as Self-Service Banking) allows customers to bank through the Internet, Point of Sale (POS), Automated Teller Machine (ATM), and Mobile Banking. Our Electronic Access Account gives you unlimited self-service banking transactions plus 3 Branch/Cheque debit transactions for one low monthly fee. You only pay a fee if and when you make additional visits to a branch or write additional cheques. Try our Account Selector Tool to see if the Electronic Access Account is the right account for your banking needs.


Can I switch from my existing account into one of these new products?

Of course. It’s free to switch to one of our new accounts, if one of them better meets your needs. Just speak to a Scotiabank representative, they will be happy to help you.


Why do you charge a monthly fee?

The monthly fee covers the costs associated with operating your account.


How is interest calculated?

Interest on our Savings Account is calculated based on the daily closing balance in your account and is paid monthly. For further enquiries about specific interest rates, contact your local Scotiabank branch.

How do I open an account and what will I need to open the account?


To open an account, please visit your closest Scotiabank branch. In order to open an account you will need various pieces of documentation. Contact us for more details.


What should I do if I don’t understand a fee on my account?

If you have questions regarding the service fees you have been charged on your account, please speak to a Scotiabank representative at your local branch.

What is an ASP/SSRP?

An Automatic Savings Plan (ASP) is a way to steadily grow your savings over time. It allows you to ‘pay yourself first’. Through the ASP, a set amount is transferred at selected dates to your destination account. There is no charge to set up an ASP on a Scotiabank account and the amount of the ASP contributions can be changed at any time. Read more about our Automatic Savings Plan.

The Scotiabank Savings Reward Plan (SSRP) rewards customers with bonus interest when they save regularly through an ASP. The bonus interest is based on your ASP contributions over a one-year term; this is over and above our already competitive rate of interest earned on the account. The SSRP is only available on eligible accounts. Please speak to your Scotiabank representative for details and read more about our Savings Reward Plan.