Scotiabank is committed to providing the best possible customer care to its clients. To us that means ensuring that our customers' personal information remains confidential and secure, adhering to appropriate sales practices within the banking industry and resolving customer complaints as quickly as possible.
How to Resolve Your Complaints
Do you have a complaint about a Scotiabank product or service? At Scotiabank, it's our aim to find a fair and timely solution - we put customers first.
Your First Step
If the person you speak to at the branch/service centre where you do business is not able to resolve your concern to your satisfaction, please speak directly to the Manager, who can further assist you.
Your Second Step
Contact Customer Service. If the Manager has been unable to resolve your complaint satisfactorily, please respond to the undernoted.
Joycelyn Murraine, Managing Director
Telephone: 284-494-2526
Fax: 284-494-4657
Email: bns.bvi@scotiabank.com
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