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Resolving A Complaint

We put you at the center of everything we do. So the more we know about your concern, the more capable we will be to solve it.

Here are a few simple steps to have your concern resolved:

Step 1:

Inform Scotiabank of your complaint by:

  • Calling Personal Banking or Corporate & Commercial Banking
  • E-mailing your Branch Contact
  • Visiting your Scotiabank branch

Step 2:

If your concern has not been resolved to your satisfaction, then escalate to the Branch Manager for Personal Banking concerns or to the Corporate & Commercial Head for Corporate & Commercial Banking concerns.

Step 3:

If the steps above do not help, please escalate to the Country Head or designate.

Personal Banking

Corporate & Commercial Banking

Scotiabank Branch

Country Head or
designate

Personal Banking

Phone:

1 (784) 451 – 2066

Corporate & Commercial Banking

Phone:

1 (784) 457 - 1585

Or your Relationship
Manager for assistance

Scotiabank Branch

Branch Locator

Find a local branch

Country Head or
designate

Pamela Herbert-Daniel
Country Head

pamela.herbert-daniel@scotiabank.com