Scotiabank is committed to providing the best possible customer care to its clients. To us that means ensuring that our customers' personal information remains confidential and secure, adhering to appropriate sales practices within the banking industry and resolving customer complaints as quickly as possible.
How to Resolve Your Complaints
Do you have a complaint about a Scotiabank product or service? At Scotiabank, it's our aim to find a fair and timely solution - we put customers first. Find out how to have your complaint resolved quickly.
Your First Step
If the person you speak to at the branch/service centre where you do business is not able to resolve your concern to your satisfaction, please speak directly to the Manager, who can further assist you.
Your Second Step
Contact Customer Service
If the Manager has been unable to resolve your complaint satisfactorily, please respond to the undernoted via any of the contacts.
Mr. Stephen L. Vickery
Manager and Country Head
Telephone: (784) 450-5101
Fax: (784) 457-2623
Email: stephen.vickery@scotiabank.com
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