Common Questions

How do I contact Scotiabank?
If you require assistance in locating a branch telephone number,
please use our Branch Locator
You can also contact us by phone at (868) 627-2684.

How do I locate a branch?
Use our online Branch Locator to find a Scotiabank branch.

How do I choose the correct credit card?
You can browse credit cards by benefits on the
Scotiabank Credit Cards home page
Remember, if you need help at any time, you can call us at (868) 627-2684.

How do I apply for a credit card?
You can apply for a card:


You will need certain documents to apply for the credit card.
See requirements.

How can I get an additional card for a family member or business associate?
With most Scotiabank credit cards, you can get an additional card for family members or business associates. Some credit card products require a nominal yearly fee. To obtain an additional credit card on your account, download the form online and visit the nearest branch or call us at (868) 627-2684. Small business customers need to apply in branch. Have identification ready for yourself and the family member.

Is my credit card secure?
Zero liability

With any Scotiabank credit card, you are not liable for unauthorized activity on your card, per your credit card agreement. Whether you are shopping online or around the world with your Scotiabank credit card, you are protected.

Be sure to report stolen or lost cards immediately.

Security features
Your Scotiabank credit card has many layers of security, starting with your signature.

Your card also features a personal identification number (PIN), which is a private code that you select. Your PIN is required for all ATM transactions, with some cards requiring a PIN for all transactions. Do not share your PIN with anyone. Depending on the type of credit card you apply for it may feature an extra code on the back of the card, which allows certain transactions to be performed only with the actual card in hand.

How do I report a lost or stolen card?
Call us at any of the following numbers:

  • Scotiabank Credit Card and Contact Centre Monday to Friday, 7:30 am to 6 pm Corporate Area: (868) 627-2684 Toll free from the UK: (905) 587-2010
  • Visa International Service Centre 24 hours a day, 7 days a week (800) 847-2911 Collect from anywhere in the world: (410) 581-9994


  • MasterCard Global Service 24 hours a day, 7 days a week Collect from anywhere in the world: 1-636-722-7111


  • Monday to Friday, 7:30 am to 6 pm Corporate Area: (868) 627-2684 Toll free from the UK: (905) 587-2010
  • Visa International Service Centre 24 hours a day, 7 days a week (800) 847-2911 Collect from anywhere in the world: (410) 581-9994


  • MasterCard Global Service 24 hours a day, 7 days a week Collect from anywhere in the world: 1-636-722-7111

  • Find country-specific emergency numbers in over 80 countries