Scotiabank is committed to providing the best possible customer care to its clients. To us that means ensuring that our customers' personal information remains confidential and secure, adhering to appropriate sales practices within the banking industry and resolving customer complaints as quickly as possible.
How to Resolve Your Complaints
1. First speak to your Service Representative about your concern
2. If your Service Representative is not able to resolve your concern, you may ask to speak to a member of the Management team.
3. If the Manager or Senior Officer is unable to address your issue through discussion, you may lodge an official complaint in writing to the Branch specifying the details of your complaint, and or claim.
4. Alternatively, you may choose to submit your written complaint to the office of the Manager Customer Experience, at the address below:
The Manager, Customer Experience
c/o The Managing Directors Office, Scotia Center
3rd Floor
Corner Park & Richmond Streets
Port of Spain.
You can also e-mail your complaint to:
E-mail: scotiamain.tt@scotiabank.com
5. Still unsatisfied? The Central Bank of Trinidad and Tobago has established the Office of the Financial Services Ombudsman (OFSO), an independent body, to serve the interests of customers who may have unresolved complaints at financial services institutions in Trinidad & Tobago. The OFSO can be contacted at the address below:
Office of the Financial Services Ombudsman
1st Floor
Central Bank Building
Eric Williams Plaza
Independence Square
Port of Spain
Telephone: 625-4835 Exts: 2650; 2657; 2681
Web site: http://www.ofso.org.tt/
E-mail: info@ofso.org.tt
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