Lois Heslop, MBA, FLMI, AAPA
Senior Manager, Operations & Service Delivery

With approximately 28 years of service in insurance administration including branch operations, Mrs. Heslop has achieved great successes in gaining operational efficiency and developing customer service solutions.

Mrs. Heslop earned a Master degree in Business Administration - Finance & Banking from, Mona School of Business, University of the West Indies. She has a Bachelor of Science - Management Studies degree and holds a Fellow of Life Management Institute (FLMI) - Management Science and an Associate Annuity Products & Administration (AAPA) designation. Mrs. Heslop continuously participates in a number of courses and seminars in customer service, productions and operations techniques

Among her personal interests, Mrs Heslop enjoys medical and forensic science documentaries and physical training.

Marsha N Williams, ACCA
Finance Manager & Compliance Officer

Mrs. Williams joined Scotiabank in 2002 as a Management Trainee in the Comptroller Department, over the years she has held other positions in the bank namely Assistant Comptroller-Subsidiaries as well as her previous role as Manager Treasury & Foreign Exchange Trading where she was responsible for managing the Bank’s sizable investment portfolio. Mrs Williams joined the SJLIC management team in February 2008 as Finance Manager and Compliance Officer.

Mrs Williams successfully achieved the ACCA designation during her tenure at PricewaterhouseCoopers and is currently a fellow of that organization. At PricewaterhouseCoopers she gained vast experience in auditing various sectors such as manufacturing, distribution, insurance and finance.

She is currently pursuing her Masters in Finance from the Manchester School of Business.

Lorna Gordon-Elliott, MBA, FLMI, ACS
Manager, Creditor Life

Mrs. Lorna Gordon-Elliott joined the Scotia Jamaica Life Insurance family in January 2005 as Creditor Life Manager bringing a wealth of experience in life insurance, having spent in excess of 20 years in the industry. She holds a Bachelor of Arts degree from the University of the West Indies and a Master of Business Administration from Nova Southeastern University. Mrs. Gordon-Elliott also holds the Fellow of the Life Management Institute (FMLI) and Associate of Customer Service (ACS) designations. She is married and has one daughter.

Lana Forbes, MBA
Senior Sales Manager

Mrs. Lana Forbes joined SJLIC on November 1, 2006 as Senior Sales Manager. She has had a successful career in sales and sales management with over 20 years of experience in the field. Mrs. Forbes holds an Executive Master of Business Administration degree, a postgraduate Diploma in Management Studies, and a Bachelor of Arts Computer Studies degree from University of the West Indies.