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Customer Care
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Scotiabank is committed to providing the best possible customer care to its clients. To us that means ensuring that our customers' personal information remains confidential and secure, adhering to appropriate sales practices within the banking industry and resolving customer complaints as quickly as possible.
How to Resolve Your Complaints
Do you have a complaint about a Scotiabank product or service? At Scotiabank, it's our aim to find a fair and timely solution - we put customers first.
The Cayman Islands Bankers Association Banking Code
Learn how Scotiabank, as a subscriber of this code is expected to deal with its customers.
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