Your First Step

If the person you speak to at the branch/service centre where you do business is not able to resolve your concern to your satisfaction, please speak directly to the Manager, who can further assist you.

Your Second Step

Contact Customer Service

If the Manager has been unable to resolve your complaint satisfactorily, please respond to the undernoted.

For Retail Banking
Mrs. Sharon Diaz
Telephone: (345) 914-6282
Fax: (345) 949-7097
Email: sharon.diaz@scotiabank.com

For Commercial Banking
Mr. Roy Purcell
Telephone: (345) 914-6269
Fax: (345) 949-5130
Email: roy.purcell@scotiabank.com