General Information
What is Scotia Mobile Banking?
Scotia Mobile Banking is a free service available to Scotia OnLine customers. It allows you to access your personal deposit, credit card, and line of credit accounts from the convenience of your mobile browser.
With Scotia Mobile Banking, you can:
- Check your account balances
- Transfer funds between your accounts
- Transfer funds to another Scotiabanks customers account
- Pay bills
How much does it cost to use Scotia Mobile Banking?
Scotia Mobile Banking is a free service available to customers enrolled in Scotia OnLine Banking. Please check with your wireless provider about charges that may apply to browsing the web on your phone.
What are the requirements to access Scotia Mobile Banking?
In order to access Scotia Mobile Banking, you must be enrolled in our free Scotia OnLine Banking. You must also have an internet-enabled mobile device and wireless service.
Is Scotia Mobile Banking compatible with all mobile phones?
Scotia Mobile Banking is compatible with iPhones, Blackberries and most internet enabled phones. For a list of supported devices, click here.
Does Scotia Mobile Banking work with all the mobile phones carriers?
Yes, Scotia Mobile Banking is accessible through all the mobile phone carriers.
Can I login to Scotia Mobile Banking from several phones at the same time?
Yes, Scotia Mobile Banking can be accessed from multiple phones at the same time.
Getting started and Settings
How do I access Scotia Mobile Banking?
To access Scotia Mobile Banking, type www.scotiamobile.com in your mobile browser. Then enter your Scotiacard / Scotiabank credit card number and password, just as you would when you login to Scotia OnLine.
How do I enroll in Scotia Mobile Banking?
In order to access Scotia Mobile Banking, you must be enrolled in Scotia OnLine. If you currently have Scotia OnLine, you are ready to use Scotia Mobile Banking immediately.
Dont have a Scotia OnLine account? Register now.
Why am I being asked to enable JavaScript on my Blackberry?
JavaScript is used by most websites to improve the web navigation experience. You must enable your phone to accept JavaScript in order to use Scotia Mobile Banking.
How to use Scotia Mobile Banking
How do I view my account information through Scotia Mobile Banking?
In order to access your account information, please login to your Scotia Mobile Banking account then:
- Click on Accounts
- Click on the account you would like to view
- Click on a specific transaction to view the details
How do I pay a bill through Scotia Mobile Banking?
In order to pay a bill via Scotia Mobile Banking, please login to your Scotia Mobile Banking account then:
- Click on "Bill Payment"
- Click on the account you would like to pay from
- Click on the payee you would like to make a payment to
- Enter the bill payment amount
- Click on Submit"
- Click on Confirm
How do I transfer funds via Scotia Mobile Banking?
In order to transfer funds via Scotia Mobile Banking, please login to your Scotia Mobile Banking account then:
- Click on "Funds Transfer"
- Click on the account you would like to transfer funds from
- Click on the account you would like to transfer funds to
- Enter the transfer amount
- Click on Submit and check the details
- Click on Confirm
How do I transfer funds to another Scotiabank customer via Scotia Mobile Banking?
In order to transfer funds to another Scotiabank customer via Scotia Mobile Banking, please login to your Scotia Mobile Banking account, and then:
- Click on "Funds Transfer"
- Click on the account you would like to transfer funds from
- Click on the Third Party Transfer link listed under the accounts in the Transfer to
- Select the Recipient if has not been added yet, then select Add recipient.
- Enter the Transfer amount
- Click on Continue and verify the details
- Click on Confirm
Can I transfer funds between accounts of different currencies via Scotia Mobile Banking?
No, at this time you can only transfer funds between same currency accounts.
Can I use my browser's "Back" button?
Yes, you can use your browsers back button but please make sure that you are not in the middle of submitting a transaction.
Can I access my Commercial accounts through Scotia Mobile Banking?
No, at this time its not possible to access commercial accounts via Scotia Mobile Banking.
Security and Privacy
Is Scotia Mobile Banking secure?
Yes, Scotia Mobile Banking is secure. Scotiabank takes strong measures and uses a variety of technologies and techniques to ensure the security of your financial transactions and the confidentiality of your information.
What are safe practices Scotiabank recommends for using Scotia Mobile Banking?
While Scotiabank takes strong measures to ensure the security of your financial transactions and the confidentiality of your information, you play the most important role. We recommend that you secure your device with a password and that you do not store your banking passwords on your mobile phone. For more information about the security measures we have in place, click here.
Can someone access my Scotia Mobile Banking accounts if I lose my phone?
No, your information is safe because a password is required to login to Scotia Mobile Banking. Please contact your mobile carrier immediately if your phone has been lost or stolen.
Mobile App
How much does it cost to use the App and its services?
The Scotiabank Caribbean App is free to all smartphone users. All of the services available through the App are also free. However please check with your wireless provider about any charges that may apply to using the Internet on your phone.
How do you surf the App?
Just tap on the different icons to enjoy its functionality. Tap on the Banking icon and you will access our Scotia Mobile Banking site, where you can do your personal banking from the convenience of your mobile phone. Wherever you are, whenever you choose. Simply and securely. Tap on the Find Us icon to search through our extensive network of branches and ATMs in the Caribbean. You can even call a branch directly from the App. The Scotia Mobile App is fully interactive; just tap on all the icons and images in order to learn about them!
Do I need an internet connection to use it?
Only for some functions. You can search through our network of branches and ATMs, see their addresses, contact info, hours of operation and more without an Internet connection; but you wont be able to see them on a map. If you have a GPS-enabled phone, you can also search for our branches and ATMs based in your location. In order to use our mobile banking platform and check up-to-date financial rates, you will also need an Internet connection. You can enjoy the rest of the App functionality even if youre offline!
Note: Rates are only available in Jamaica and Trinidad & Tobago.
Can I use the App when Im travelling?
Of course. All you have to do is switch countries by tapping on the country link. There you can choose the country youre in and use the Scotiabank services associated with that country.
Will I have in the App the same services I have been using though Scotia Mobile Banking?
Yes, You can use the App to continue to use all of the services that you are currently enjoying to pay bills, check your account details, transfer money between your Scotiabank accounts, etc..
If you are a new user, check the questions above regarding the Scotia Mobile Banking financial platform
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