At Scotiabank we are committed to providing the best possible service experience to our customers. We appreciate your business and want to share a long and satisfying relationship with you by ensuring that your personal information remains confidential and secure, adhering to appropriate banking practices and responding to your needs in a timely and effective manner.

We value customer feedback very highly. Your ideas, comments and complaints help us to make improvements to serve you better.

For General Enquiries and Product Information please contact our Customer Care Centre at:

You may also e-mail us at: customercare-jam@scotiabank.com

How to Resolve Your Complaints

If at any time we do not meet your expectations, or you are not satisfied with any aspect of our products or services, please let us know. We aim to resolve your issues as quickly as possible and to your satisfaction.

Step 1: Contact Branch, Department or Customer Care Centre

Speak to a representative at the Branch or Department where you do business or to an Agent in our Customer Care Centre. If your issue is not resolved to your satisfaction, please speak directly to the Manager who has the authority to resolve your problem.

Step 2: Contact Customer Experience

If the Manager is unable to resolve your issue satisfactorily, please contact the Manager, Service Recovery in the Customer Experience Unit for assistance at: