Whenever you contact us,
you can expect premium service.
We're happy to help with trading inquiries, account opening, asset transfers and answering any technical support questions you may have.
At Scotia iTRADE®, we're here to help. Should you have any questions or comments, a Client Service Associate would be happy to receive and respond to your emails. It's your feedback that helps our
Feel free to email us your questions and concerns whenever it's convenient for you. We strive to respond to all emails within one business day.
Client Service and Account Information
For Client Service enquiries please email:
To Open an Account please send an email to:
At Scotia iTRADE®, we're here to help. Should you have any questions or comments, a Client Service Associate would be happy to take your call.
Voice your concerns
We're always here for you and we're ready to listen. Call us weekdays and weekends with your questions, concerns and account inquiries. After service hours, please feel free to contact us through our Automated Scotia iTRADE TeletraderTM Client Service.
Client Service Hours and Numbers
Mon – Fri (8:00 a.m. – 9:00 p.m. ET)
Sat (8:00 a.m. – 6:00 p.m. ET)
24/7 using our Automated Scotia iTRADE TeletraderTM Client Service.
You can print the Automated Telephone Reference Guide for step-by-step instructions.
At Scotia iTRADE®, we're here to help. Should you prefer speaking to someone in person, one of our Senior Sales Associate will be happy to meet with you during regular business hours.
Make our acquaintance
Getting to know our clients better and hearing their personal feedback helps us ensure that we always deliver the best possible service.
Scotia iTRADE Investor Information Centre Location and Service Hours
44 King Street West, Scotia Plaza (Lower Concourse), Toronto, Ontario
Mon – Fri (8:30 a.m. – 5:30 p.m. ET)
Note: Investor Information Centre will be closed for all TSX holidays.
Or visit a Scotiabank branch near you.
Have questions about our products and services? Want to learn more about our free educational tools and resources or how to qualify for one of our special offers? Our experienced Senior Sales Associates will contact you to discuss your needs and explain how our products and services can help with your investing objectives.
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Thank you for your interest in Scotia iTRADE.
We will contact you within 1-2 business days.
PO Box 4002 Station A
Canada Post posted delivery standards for properly prepared lettermail are:
- Local - 2 business days
- Provincial - 3 business days
- National - 4 business days
Please refer to the Canada Post website for additional information on service standards.
You may fax us 24 hours a day, seven days a week.