Contact Us

At Scotia iTRADE^®, we're here to help. Should you have any questions or comments, a Client Service Associate would be happy to receive and respond to your emails. It's your feedback that helps our team service clients at the highest possible level.

At a glance Send us your questions from anywhere, at any time.

Stay connected

Feel free to email us your questions and concerns whenever it's convenient for you. We strive to respond to all emails within one business day.

Client Service and Account Information

For Client Service enquiries please email:
service@scotiaitrade.com.

To Open an Account please send an email to:
openaccount@scotiaitrade.com

At Scotia iTRADE^®, we're here to help. Should you have any questions or comments, a Client Service Associate would be happy to take your call.

At a glance You can talk to us any day of the week.

Voice your concerns

We're always here for you and we're ready to listen. Call us weekdays and weekends with your questions, concerns and account inquiries. After service hours, please feel free to contact us through our Automated Scotia iTRADE Teletrader^TM Client Service.

Client Service Hours and Numbers

1-888-TRADE88
(1-888-872-3388)

Mon – Fri (8:00 a.m. – 9:00 p.m. EST)
Sat & Sun (8:00 a.m. – 6:00 p.m. EST)
24/7 using our Automated Scotia iTRADE Teletrader^TM Client Service.

You can print the Automated Telephone Reference Guide for step-by-step instructions.

At Scotia iTRADE^®, we're here to help. Should you prefer speaking to someone in person, one of our Relationship Managers will be happy to meet with you during regular business hours.

At a glance Where to find us when you want to talk face to face.

Make our acquaintance

Getting to know our clients better and hearing their personal feedback helps us ensure that we always deliver the best possible service.

Investor Information Centre Location and Service Hours

Scotia iTRADE
48 Yonge Street
Toronto, Ontario
(Yonge/Wellington)

Mon – Fri (8:30 a.m. – 5:00 p.m. EST)

Note: Investor Information Centre will be closed for all TSX holidays.

View Holiday Schedule.

Or visit a Scotiabank branch near you.

Scotia iTRADE
PO Box 4002 Station A
Toronto, ON
M5W 0G4

Canada Post posted delivery standards for properly prepared lettermail are:

• Local - 2 business days
• Provincial - 3 business days
• National - 4 business days

Please refer to the Canada Post website for additional information on service standards.

You may fax us 24 hours a day, seven days a week.
1-800-569-9470