Contact Us

We're here to help. For a faster response, whether it is a query about our products and services or a service issue, we recommend that you contact your branch at the telephone numbers and/or email addresses listed hereunder. If you are not a customer, you can contact your preferred branch. The information is listed below.


For General Banking enquiries:

Carmichael Street Branch - 592) 225-9222 or 225-9305 Exts. 232, 221
Robb Street Branch - (592) 226- 4031 Ext. 238, 229
New Amsterdam Branch - (592) 333-4154/5/7/8 Ext. 224
Parika Branch - (592) 260-4202-7 Ext. 234
Bartica Branch - (592) 455-2620 Ext. 211

SWIFT: NOSCGYGE
Email: bns.guyana@scotiabank.com


For Internet and Telephone Banking enquiries:

Phone: (592) 223-HELP (4357)
Serving you 24 hours a day, 7 days a week (telephone banking)


For Online Business Banking (Cash Management Services) enquiries:

Phone: (592) 231-8399
Monday to Friday, 8:00 A.M. to 5:00 P.M.


For Social Media support:

Tweet to @ScotiabankGY
Message ourFacebook Page


Customer Care


Scotiabank is committed to providing you with the best possible customer care. This means ensuring that your personal information remains confidential and secure, adhering to appropriate sales practices within the banking industry, and resolving customer complaints as quickly as possible.


How to Resolve A Complaint:

We will always do our best to resolve your issue directly and immediately. If a Scotiabank representative at your local branch is unable to resolve your issue, ask to speak directly to the Branch Manager, who will further assist you. To contact your Branch Customer Care team directly:

Carmichael Street Branch
Tel: (592) 225-9222 or 225-9305 Exts. 232, 221
Email: bibis.alli@scotiabank.com copied to nigel.samaroo@scotiabank.com

Robb Street Branch
Tel: (592) 226- 4031 Ext. 229
Email: petra.alleyne@scotiabank.com copied to brian.hackett@scotiabank.com

New Amsterdam Branch
Tel: (592) 333-4154/5/7/8 Ext. 224
Email: lisa.alphonso@scotiabank.com copied to vibert.jones@scotiabank.com

Parika Branch
Tel: (592) 260-4202-7 Ext. 234
Email: shabana.majid@scotiabank.com copied to chikere.stewart@scotiabank.com

Bartica Branch
Tel: (592) 455-2620 Ext. 211
Email: nickasee.layne@scotiabank.com copied to carlos.prowell@scotiabank.com