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Identity Theft

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Identity Theft

Identity theft is the use of someones personal information without their knowledge or consent to commit a crime such as fraud or theft. Identity theft can start whenever a criminal gets access to someone elses information, and it is one of the fastest-growing crimes.

Protect Yourself and Minimize the Risk

There are important steps you should take to protect your information.

Know that Scotiabank will never present you with unexpected webpages or send you unsolicited emails asking for your password, Personal Identification Number (PIN), credit card, account numbers, etc.

Contact Us to report any suspicious requests immediately.

Do not respond to unsolicited emails or websites that request personal information.

What to Do If it Happens to You

If you believe that you are a victim of identity theft and you are a Scotiabank customer, please contact your branch or Contact Us.

  • Contact each financial institution, credit card issuer or other company that provided the identity thief with unauthorized credit, money, goods or services.
  • Report the incident to your local police department.
  • If your government-issued documents were lost or stolen, report them to the responsible ministry or department and request new documents.


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