You play a role in protecting the security of your personal information. In addition to following Safe Computing Practices, here are some other best practices that can help you keep your information secure.
Do
- Stay informed and follow any new security practices that may emerge over time.
- Protect your PIN
(Personal Identification Number) and Passwords: (online, phone, ABM, direct payment, wireless). Keeping your PIN and passwords secure is the key to keeping your money safe.
- Memorize your PIN and TeleScotia and Scotia OnLine passwords1. Choose PIN/passwords that cannot be guessed by others and do not write them down.
- Be discriminating. Be sure who you're dealing with and don't give out your personal information freely. Find out why it's needed and how it will be used, and then determine if it's relevant to provide. Do not give out personal information on the phone, through the mail or over the Internet unless you have initiated the contact or know with whom you are dealing.
- Destroy old and expired bank and credit cards.
- Shred documents that contain personal information (i.e., bank statements).
- Destroy carbons and receipts that may contain account numbers and/or signatures.
- Tear up or shred any pre-approved credit card offers to which you do not respond.
- Protect your National Tax ID1 and those of your children and other family members by not carrying them in you wallet.
- Minimize the pieces of identification and number of cards that you carry. Do not carry your National Tax ID card1, passport or birth certificate unless needed.
- Report lost or stolen cheques, credit or debit cards immediately.
- Notify your bank or the police of suspicious activity.
- Store cancelled cheques, chequebooks and account statements in a safe place.
- Retrieve and review your mail promptly.
- Review your bank account and credit card statements promptly. Know when to expect them and inquire with the bank/company if you do not receive them when expected (within a reasonable amount of time).
- Sign the back of any new cards (both credit and debit cards) as soon as you get them as well as activate new credit cards immediately if the feature is offered.
- Educate your children about sharing personal information.
Don't
- Don't respond to unsolicited emails that request personal information such as your banking card number, ABM PIN, online/telephone banking passwords1, credit card numbers etc.
- Do not leave your bank and credit cards unattended and do not let them out of your sight when making a purchase.
- Never leave cards unattended at work (the workplace is a common place for theft).
- Don't email confidential information such as account numbers, date of birth, etc.
- Do not leave personal information (bank statements) lying around.
Protect Your PIN
Keeping your PIN and passwords secure is the key to keeping your money safe. While Scotiabank takes strong measures to ensure the security of your financial transactions and the confidentiality of your information, you play the most important role.
Online - Phone - ABM Points of Sale
By understanding how to properly select a PIN and passwords for your ScotiaCard, and the importance of keeping it confidential, you can help keep your money safe. Your PIN and passwords are secret codes that allow you, and you alone, to access your accounts at Automated Banking Machines, Points of Sale Terminals, Scotia OnLine® and TeleScotia® Telephone Banking Services.
How to Protect Your PIN & Passwords
- Select unique PIN and passwords for each of your banking cards.
- Select unique code (numbers, letters or a combination) that you can remember. Do NOT select your birth date, telephone number, license plate, address or other easy to guess combinations.
- Memorize your PIN and passwords, DO NOT write them down or tell anyone what they are.
- Be sure to keep your bank card in sight at all times during a transaction and NEVER lend it to anyone.
- Remember to shield the keypad when entering your PIN at a banking machine or when making a purchase at Points of Sale Terminals.
- Regularly check your statements to verify that all transactions have been properly documented. Contact the bank with any discrepancies.
- Report a lost or stolen card immediately.
- Contact us immediately if you suspect your ScotiaCard and/or PIN have been compromised.
You can get a new or replacement ScotiaCard or change your PIN at any Scotiabank branch across the country. For more details, please refer to your
Scotiabank Cardholder Agreement.
We're here to answer your questions, anytime.
Contact Us
1 Where applicable
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