Scotiabank is committed to providing the best possible customer care to its clients. To us this means ensuring that our customers' personal information remains confidential and secure, adhering to appropriate sales practices within the banking industry and resolving customer complaints as quickly as possible.
How to Resolve Your Complaints
Do you have a complaint about a Scotiabank product or service? At Scotiabank, it's our aim to find a fair and timely solution - we put customers first. Find out how to have your complaint resolved quickly.
Your First Step
If the person you speak to at the branch where you do business is not able to resolve your concern to your satisfaction, please speak directly to the Personal Banking Manager, who can further assist you.
Your Second Step
Contact Customer Service
If the Personal Banking Manager has been unable to resolve your complaint satisfactorily, please respond to the undernoted via any of the contacts
Mr Esther Scotland
Country Manager
Telephone: (767) 448-5803
Fax: (767) 449-9270
Email: Esther Scotland-Augustine@scotiabank.com
Mail: 28 Hillsborough Street
P.O. Box 520
Roseau
Commonwealth of Dominica
|
