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ScotiaLife is committed to providing you with helpful information and assistance on life and health insurance as a member of the Canadian Life and Health Insurance Association (CLHIA).
Consumer Assistance Centre
The life and health insurance industry has operated a toll-free information service about life and health insurance companies and their products for over 30 years. The CLHIO Consumer Assistance Centre is staffed by counsellors with extensive experience and knowledge. Toll-free service is available in English 1-800-268-8099, and French 1-800-361-8070.
Consumer Publications
The life and health insurance industry offers practical consumer guides on a wide range of life and health insurance products. These publications contain useful information and advice on products, the kind of coverage that is available, how to select and deal with an intermediary, and many other practical tips.
Publications include:
The publications above are in PDF format and require Adobe® Acrobat® Reader™ (version 5.0 or higher). If you do not have the Reader, you can download it for free from the Adobe Website.
Consumer Code of Ethics
Since 1990, all life and health insurance companies that are members of the Canadian Life and Health Insurance Association adhere to the Consumer Code of Ethics, as a condition of membership. This Code focuses on fair treatment of consumers through a competitive marketplace, clear and straightforward advertising, competent sales and services, and the respect and safeguarding of the privacy of consumers.
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