Introduction

I'm Diane, Vice President of Small Business, Customer Experience. Twenty-four years ago I started with Scotiabank as a Personal Loans officer in Montreal. What's kept me here? Find out by clicking on the questions on the left side of your screen.

What is the breadth of your experience at Scotiabank?

My experience at Scotiabank has covered the Retail Branch, Human Resources, Investing, Private Banking, Commercial Credit and Commercial Banking, and Management. That's a lot of ground to cover - but I'm still learning and growing my career.

How is your current business line unique in the Bank?

Small business is bank's the most cross-functional group because it touches on so many other areas, such as Retail, Commercial and Wealth Management. That's where my experience with Scotiabank really pays off.

What does a typical day involve?

Half of my time is spent in meetings to discuss and implement strategies and tactics. The other half is spent on communicating with my team. It's not surprising that time management is a challenge; however working at Scotiabank does provide me with balance between work and life.

Why Scotiabank?

My first impression of Scotiabank was their dedication to customer service. That dedication hasn't changed - nor has my belief in that philosophy. Together, we both win.