| Do you have a complaint about a Scotiabank product or service? At Scotiabank, it’s our aim to find a fair and timely solution – we put customers first. Find out how to have your complaint resolved quickly. |
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Talk to the people at your Branch or Service Centre |
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If the person you speak to at the branch/service centre where you do business is not able to resolve your concern to your satisfaction, please speak directly to the Manager, who has the authority to resolve the majority of problems that arise.
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Contact the Office of the President |
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If the Manager has been unable to resolve your complaint satisfactorily, a representative of the President will be pleased to assist you.
| Office of the President |
| Telephone |
English 1-877-700-0043
(in Toronto 416-933-1700)
French 1-877-700-0044
(in Toronto 416-933-1780) |
| Fax |
1-877-700-0045
(in Toronto 416-933-1777) |
| e-mail |
mail.president@scotiabank.com |
| Mail |
The President, Scotiabank,
44 King Street West
Toronto, ON M5H 1H1
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Contact Scotiabank's Ombudsman |
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Scotiabank's Ombudsman, who reports directly to our CEO, has been appointed to undertake an impartial review of all unresolved customer complaints. If you have gone through the first two steps and remain dissatisfied, submit your complaint to the Ombudsman in writing
| Office of the Ombudsman |
| Mail |
Scotiabank Ombudsman
44 King Street West
Toronto, ON M5H 1H1 |
| Fax |
1-866-787-7061 |
| e-mail |
ombudsman@scotiabank.com |
| Telephone |
1-800-785-8772
(in Toronto 416-933-3299) |
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Contact the Ombudsman for Banking Services and Investments (OBSI) |
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An independent Ombudsman has been appointed to serve the interests of customers of Canadian banks and investment firms. If Scotiabank’s best efforts have been unable to resolve your complaint to your satisfaction, you may contact the Ombudsman for Banking Services and Investments.
| Ombudsman for Banking Services & Investments |
| Mail |
Ombudsman for Banking Services and Investments
P.O. Box 896, STN Adelaide
Toronto, ON M5C 2K3 |
| Fax |
1-888-422-2865 |
| e-mail |
ombudsman@obsi.ca |
| Website |
www.obsi.ca |
| Telephone |
1-888-451-4519 |
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Contact the Financial Consumer Agency of Canada (FCAC) |
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The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. For example, financial institutions must provide consumers with information about fees, interest rates and complaint-handling procedures. They must also provide proper notice of closing a branch and, subject to certain conditions, must cash a federal government cheque up to $1,500 and open a deposit account when acceptable identification is presented. If you have a complaint about such a regulatory matter, you can contact the FCAC in writing at:
| Financial Consumer Agency of Canada |
| Mail |
Financial Consumer Agency of Canada
6th Floor, Enterprise Building
427 Laurier Avenue West
Ottawa, Ontario
K1R 1B9 |
| Telephone |
1-866-461-3222 |
| Website |
www.fcac-acfc.gc.ca |
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