The Scotiabank Group Member is open about the policies and procedures it uses to manage personal information. Customers have access to information about these policies and procedures. The information will be made available in a manner that is generally easy to understand.

8.1  The Scotiabank Group Member makes available to customers information about the policies and procedures it uses to manage personal information. It also makes available copies of this code.

8.2  Information about the Scotiabank Group Member's policies and procedures and code has been written so that it is generally easy to understand and it is readily available to customers. Through brochures or other documents, customers will be able to find out:

• The title and office address of the representative of the Scotiabank Group Member who is responsible for protecting the privacy of customers' personal information, so customers know where to address complaints and questions.
• How to access personal information held by the Scotiabank Group Member.
• What type of personal information is held by the Scotiabank Group Member and for what purpose it is used
• The personal information made available to other Scotiabank Group Members or affiliates.

8.3  The Scotiabank Group Member makes information about its policies and procedures available in a variety of ways, depending on the nature of the service customers are using and the sensitivity of the personal information. For example, the Scotiabank Group Member may make brochures or other information available in its branches or offices, mail information to its customers, establish a toll-free telephone service, use electronic mail or provide on-line access.