The Scotiabank Group Member will keep personal information as accurate, complete and current as necessary for the identified purposes for which it was collected.

Customers may, in writing, challenge the accuracy and completeness of their personal information and request that it be amended as appropriate.

6.1 The Scotiabank Group Member will make reasonable efforts to minimize the possibility of using inaccurate, incomplete, or outdated personal information to make a decision about the customer.

6.2 The Scotiabank Group Member will update personal information only if it is necessary for the purposes for which it was collected. 

6.3 The Scotiabank Group Member will make reasonable efforts to keep customers' personal information accurate and current if the information is used on an ongoing basis. This includes personal information disclosed to third parties for processing.

6.4 The Scotiabank Group Member will also rely on customers for keeping certain personal information (such as customer addresses) accurate, complete, and current. If a customer shows that personal information is inaccurate, incomplete, out of date, or irrelevant, the Scotiabank Group Member will revise the personal information. If necessary, the Scotiabank Group Member will disclose the revised personal information to third parties which were provided with the wrong information to revise their records as well.

6.5 If the Scotiabank Group Member does not agree to revise personal information as requested by the customer, the customer may challenge the Scotiabank Group Member's decision. The Scotiabank Group Member will make a record of this challenge, and if necessary, disclose the challenge to the third parties who also possess the personal information, and advise the customer of the relevant complaint procedures.