Scotiabank is committed to providing the best possible customer care to its clients. To us that means ensuring that our customers' personal information remains confidential and secure, adhering to appropriate sales practices within the banking industry and resolving customer complaints as quickly as possible.

Privacy and You
Find out more about the principles Scotiabank follows to ensure our customers' personal information is confidential and secure. In this section you'll find a simplified version of our Privacy Agreement that explains how Scotiabank protects the privacy of customers' personal information in Canada, our Privacy Brochure – an information package that explains Scotiabank's philosophy on protecting your privacy and a summary of our formal Privacy Code.

Security
Scotiabank is committed to providing customers with a secure and protected banking and brokerage environment. Learn about what we do and how you can protect yourself.

Statement on Coercive Tied Selling
Learn about Scotiabank's Statement on Coercive Tied Selling. The statement explains sales practices within the banking industry.

How to Resolve Your Complaints
Do you have a complaint about a Scotiabank product or service? At Scotiabank, it's our aim to find a fair and timely solution - we put customers first. Find out how to have your complaint resolved quickly.

Codes of Conduct and Public Commitments
Scotiabank is committed to a number of voluntary codes of conduct and public commitments designed to protect consumer interests.

Request Brochure(s) in Alternate Format
Request marketing brochures in alternate format.

Family Maintenance Support Orders
Offices that have been designated by The Bank of Nova Scotia, Scotiatrust, Scotia Mortgage Corp., and Scotia Mortgage Investment Corp., for the service of enforcement notices.