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To assist you in registering for ScotiaConnect Online, we have compiled a list of frequently asked questions for new ScotiaConnect users. Of course, if you don't find all the information you're looking for in this section, you can call us
toll-free at 1-800-265-5613 and press options 1-1-1.
1. How do I determine that my PC meets the minimum
requirements for ScotiaConnect Online?
Please review the minimum platform and browser requirements and test your current browser settings.
2. What is my customer Agreement Number / User Name?
You can locate your Agreement Number / User Name by clicking on the URL at the bottom of your initial registration email, which will direct you to a site displaying your User Name.
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The first 6 numeric digits within your
user name is your Agreement Number.
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| Agreement Number |
Your Name |
| 000004 |
JohnSmith |
3. Is my User Name case sensitive?
Yes. Your User Name is case sensitive. The capitals that appear in your name will also be included in your User Name. Example: 000004JohnSmith
4. Is my PIN my password?
The Personal Identification Number (PIN) is not your password. The PIN is a temporary code used only for registration. You cannot reuse your PIN after registration.
5. After registering, where do I access the ScotiaConnect
Online login page?
The login page is located at https://www.scotiaconnect.scotiabank.com
6. Is there a way I can have my questions answered
online?
Yes. When you are doing your electronic banking in ScotiaConnect and have questions regarding the service or 'how to' perform a certain function, visit the 'Online Customer Support' selection under the Help option. In seconds, you will have a real-time answer to your question from our innovative and efficient search engine.
7. As the Super User, what do I do after I have
successfully signed on for the first time?
Before you can begin to work with ScotiaConnect Online, you need to complete the following three set-up activities:
Set-up New Users
You must determine each employee who will have access to ScotiaConnect Online.
Set-up User Groups
System access and privileges are granted to user groups, rather than individual users. Once you have set-up user groups with various levels of access and privileges, you then assign each user to a group according to the access they require.
Set-up Customized Reports
Several of the reports in ScotiaConnect Online can be customized. You can set-up parameters for a report and save them under a unique Report ID. You can use the Report ID each time you run the report to automatically select the parameters that you use frequently.
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