Keeping your PIN and passwords secure is the key to keeping your money safe. While Scotiabank takes strong measures to ensure the security of your financial transactions and the confidentiality of your information, you play the most important role.

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By understanding how to properly select a PIN and passwords for your ScotiaCard™, and the importance of keeping it confidential, you can help keep your money safe. Your PIN and passwords are secret codes that allow you, and you alone, to access your accounts at Automated Banking Machines,  Interac***  Direct Payment Terminals, Scotia OnLine® Financial Services and TeleScotia® Telephone Banking Services.

How to Protect Your PIN & Passwords

• Select unique PIN and passwords for each of your banking cards.
  
  
• Select 4 unique digits (numbers, letters or a combination) that you can remember. Do NOT select your birth date, telephone number, license plate, address or other easy to guess combinations.
  
  
• Memorize your PIN and passwords, DO NOT write them down or tell anyone what they are.
  
  
• Be sure to keep your bank card in sight at all times during a transaction and NEVER lend it to anyone.
  
  
• Remember to shield the keypad when entering your PIN at a banking machine or when making an Interac Direct Payment purchase.
  
  
• Regularly check your statements to verify that all transactions have been properly documented. Contact the bank with any discrepancies.
  
  
• Report a lost or stolen card immediately.
  
  
• Contact us immediately if you suspect your ScotiaCard and/or PIN have been compromised.

You can get a new or replacement ScotiaCard or change your PIN at any Scotiabank branch in Canada. For more details, please refer to your Scotiabank Cardholder Agreement.

We're here to answer your questions, anytime.

Please call 1-800-4-SCOTIA (1-800-472-6842)
or in the Toronto area, 416-701-7200.