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General Chip Frequently Asked Questions
What is a chip card?
A chip card is a credit or debit card containing an embedded computer chip, which provides the ability to securely store and process data and provides increased protection against lost, stolen or counterfeit card fraud. Chip technology is the next evolution of electronic payments, and is helping to make an already secure payment system more secure.
What are the benefits of the chip card to consumers?
Consumers have a lot to gain from the migration to chip technology. Benefits include:
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Added Security
- Chip cards are difficult to copy, which provides enhanced security against lost, stolen and counterfeit card fraud.
- Chip cards securely store and process data safely and efficiently
What information is stored on the chip card? How secure is the information?
The information stored in the chip is the same type of information that is currently stored on the magnetic stripe today - payment related information that will allow the transaction to be authorized and processed. There is no personal information stored on the chip card
Will chip card transactions be conducted differently than magnetic stripe transactions?
Cardholders can expect to see minor changes when conducting a chip transaction at a chip enabled terminal:
- The card is inserted into the device or terminal rather than swiped.
- The card remains in the terminal for the duration of the transaction.
- Follow the terminal prompts as you do today.
Credit cardholders will need to enter a PIN, just as they do now for debit cards
Are you doing away with the magnetic stripe on the card?
The magnetic stripe will remain on payment cards to allow consumers to use their cards at Canadian ABMs and store terminals that have not yet been upgraded, and in countries that have not been migrated to chip technology. Magnetic stripe technology continues to be a secure method of payment for consumers.
What if I don't want a chip card? Can I continue to use my existing card?
Over the next couple of years, all major Canadian banks will be converting to chip. It is not our policy to convert chip card back to magnetic stripe once the cards have been converted to chip. This is an industry wide change in which VISA, MasterCard and Interac are participating. The migration to chip technology represents an evolution of the electronic payments system designed to make a safe payment system even more secure.
Does the move to chip mean that the magnetic stripe is not secure?
- Cardholders should have full confidence in the security of magnetic stripe cards. The migration to chip technology represents a forward-looking evolution of electronic payments systems designed to make an already safe payments system even more secure.
- In addition, cardholders can be confident in the protection and added security features offered by payment card companies.
Can a chip card be compromised?
Your new chip card comes with proven technology already in wide use around the world. If the magnetic stripe and PIN information are stolen or compromised from a chip card in order to make a counterfeit magnetic stripe card, we will replace the chip card. The magnetic stripe must remain on the chip card to allow customers to conduct transactions in countries that have not yet transitioned to chip technology. Transactions completed with the magnetic stripe on your card are still safe and secure. Cardholders should continue to shield their PIN and check their financial statements regularly.
Will my chip card be accepted at all terminals?
Yes, chip cards will continue to have a magnetic stripe so the card will work at non-chip terminals.
Are there any additional fees on the Scotiabank chip cards?
No, there are no additional fees related to chip. The same fees that currently apply to your products will apply to your Scotiabank chip card.
Will I be able to use my chip card outside of Canada?
Yes. Many countries have already successfully adopted chip technology and Canadian chip cards will be fully compatible with these systems. In those countries that have yet to switch to chip technology or do not plan to, cardholders will be able to use their cards since the chip cards will still have a magnetic stripe.
Can I use my debit card or credit card at ABMs outside of Canada?
When you travel internationally, and want to make foreign currency withdrawals at an ABM with your ScotiaCard bank card or VISA card, simply look for the ABMs displaying the VISA PLUS logo. For a list of overseas ABMs with the PLUS logo, please visit the VISA ATM Locator site.
It is recommended that when travelling internationally, you carry more than one method of payment (credit card, debit card, travellers cheques or small amounts of local currency) in the event that you encounter potential service disruption issues.
If you experience any difficulty using your ScotiaCard or Scotiabank VISA Card while travelling outside of Canada, call the Customer Contact Centre at 1-800-4SCOTIA (1-800-472-6842) or TTY/TDD Service at 1-800-645-0288 to report the incident. When you call, please provide us with the following information: date and time the problem occurred, merchant name, location and type of transaction (debit/credit). If travelling outside of Canada/USA, place an operator assisted call to 416-701-7200.
How do I escalate a merchant chip card issue with Scotiabank?
In order to escalate any chip card issue with Scotiabank, please note the name of the merchant and address as well as the date of the attempted transaction and type of transaction. Please call our Contact Centre with this information at 1-800-4SCOTIA.
Where can I go to change my PIN?
If you know your existing PIN but would like to change it, please visit your local branch or Scotiabank ABM.
Where can I get more information about chip technology?
To learn more about how chip technology is increasing security for your debit card or credit card, please call 1-800-4SCOTIA or go to:
www.scotiabank.com/chip
www.interac.ca
www.visa.ca/chip
Will I still be able to use my magnetic stripe card once I activate my new chip card?
No, once your new chip card has been activated, your magnetic stripe is instantly deactivated. Please ensure you destroy your old magnetic stripe card right away.
ScotiaCard Frequently Asked Questions
How do I get a ScotiaCard Chip card?
For added security and protection, you can request a ScotiaCard chip card now, contact our Customer Centre at 1-800-4SCOTIA, or visit your nearest branch to obtain a card.
Why will my ScotiaCard be re-issued on a regular basis?
Because chip cards contain an embedded computer chip to store and process data, we want to ensure that you have the most up-to-date technology to continue to provide you with enhanced security.
Do I need to re-set my PIN and passwords with the new ScotiaCard chip card?
No, you can continue to use your existing PIN and passwords with your new ScotiaCard chip card, as you do today. However, your new chip card will have a new card number which you will be required to use when you log into Scotia Online® or
TeleScotia®.
Why has the look of ScotiaCard changed?
With the launch of chip, it was a great opportunity to provide our customers with a card offering both new technology and a fresh look. This new card draws attention to customers and merchants alike, making it easy to identify our chip cards from our older magstripe cards.
VISA Frequently Asked Questions
When will I get my Scotiabank VISA chip card?
Scotiabank will be issuing VISA chip cards in a phased approach staring in January 2009. We will communicate in advance to let you know how and when you will receive your card.
Is a PIN required to make a VISA purchase with a chip card on-line or by telephone?
The introduction of chip & PIN does not change the current process for telephone or internet orders (e.g. hotel and car rental bookings). Cardholders should never be asked to disclose their PIN.
How do I get a PIN for my VISA chip card?
Simply drop by your branch and select your own confidential PIN for your current VISA card. The PIN you select will be transferred to your new chip card when it is issued. Otherwise, we will communicate with you in advance to advise you of the different ways you can get a PIN.
Do the other cardholders on my VISA account need a PIN too?
Yes. All cardholders on the account will need a PIN on their VISA chip card
How do I know if my VISA is connected to my ScotiaCard?
If you can access your Scotiabank VISA account online, through TeleScotia, or at an ABM using your ScotiaCard then your VISA is connected.
If you apply my ScotiaCard PIN to my VISA chip card does that mean you know my PIN?
No one except you knows your PIN. PINs are safely & securely stored by Scotiabank in a confidential, encrypted database and is not accessible to anybody. If you do not want the same PIN as your debit card, you can go to your local branch or ABM and change it.
What happens if I have a disability that prevents me from using or remembering a PIN on my VISA card?
A VISA Chip & Signature card will be made available for anyone with a disability that makes it difficult to use a chip & PIN card. In order to obtain a VISA Chip & Signature card, the customer must contact the Contact Centre at 1-800-4SCOTIA.
What if I can't remember my existing PIN on my VISA card?
If you can’t remember your existing PIN, simply drop by your branch to select a new confidential PIN for each existing card on your Scotiabank VISA account. The PIN you select will be transferred to your new chip card when it is issued.
What does PIN source mean?
Scotiabank VISA chip cards require a PIN. When a card is converted to chip, the PIN will be assigned to the card using one of the following three methods:
- For customers who have an existing PIN on their VISA card, this PIN will be transferred to the new Scotiabank VISA chip card
- For customers who do not have an existing PIN on their VISA card but have their VISA card linked to their ScotiaCard, the ScotiaCard PIN will be applied to the new Scotiabank VISA chip card
- If neither of the above applies, a confidential PIN will be assigned to the Scotiabank VISA chip card and mailed to the customer 3 to 5 days prior to the new Scotiabank VISA chip card
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