Scotiabank's goal is to be the best Canadian-based international financial services company. As we make progress towards this goal, we gain the means to create, improve and expand the products and services we offer to our customers, and to contribute to the economy more broadly by creating jobs, purchasing goods and paying taxes - within our own company and indirectly among suppliers and customers.

Our CSR philosophy is to integrate environmental, social and governance practices into our day-to-day business activities. We measure our success not only in terms of financial criteria, but also in building customer satisfaction and employee engagement, and supporting the communities we serve. This way of thinking is evident in the Bank's balanced scorecard approach to management, which integrates CSR elements into our strategic planning and performance evaluation processes.

More details on Scotiabank's financial, people, customer and operational performance is set out in our 2008 Annual Report, available at www.scotiabank.com. The table below provides supplemental information on our key economic, social and environmental performance over the past two years.

Table of Key Performance Indicators