Mobile Phones

Protect your phone just like you would any other computer device

Suspect suspicious activity?

Report it to us

Card lost or stolen?
Call us and let us help: 1-800-4-SCOTIA (1-800-472-6842)

How well do you know mobile security?
Click a phone feature below to find out.

Lock your phone

If you set a passcode to lock your phone screen, nobody can access your private info if you lose your phone. It's easy to do, just check your user manual for instructions. Or you can search for a copy of your user's guide on your wireless carrier's website.

Use our mobile app

Our mobile services are supplied through firewall-protected servers or your device's App store. If we make updates to our services, you are notified when you launch our app. We will never send you a text message asking you to download an update or a promotional app by clicking an enclosed link.

Avoid Wifi and Bluetooth

They're great if you’re just surfing or checking email, but not when you’re sending sensitive, personal information. Always try to use your wireless data connection when you’re banking on the go.

Don't download unknown apps

Make sure you know and trust the creator of an app before downloading it to your mobile device. Some free utilities such as wallpapers, calendars and aggregation services are known to install malware that can put your private data at risk.

Locating or wiping your phone

Did your phone get pinched? Most smartphones have a utility that lets you locate it, lock it, wipe it clean of all data and even post a message on the screen so finders can return it to you. Contact your carrier to find out more.

Sharing security info

Don't divulge your ScotiaCard bank card number, security code or your mobile banking password – never write this information down, never allow family or friends access to this information and never store any of this information in a lockbox or wallet utility on your mobile device.

Locking your phone

Use a passcode to unlock your phone's screen. It's easy to do. Just check your user manual for instructions. Or you can search for a copy of your user's guide on your wireless carrier's website.

Text messages

Don’t forward personal text messages or account information sent to you by Scotiabank. Also, regularly delete your financial information by clearing text messages that use 88866. If you can access your cache, you can also clear your Internet browsing history.

Account statements

Review your account statements in a timely manner.

Call us immediately

Notify us immediately in the event of loss, theft, misuse or compromise of your ScotiaCard, ScotiaCard number, mobile banking password or mobile device at 1-800-4 SCOTIA (1-800 472-6842).

Scotiabank’s mobile app

Our mobile services are supplied thought firewall-protected servers or Apple's App store. If we make updates to our services, you are notified when you launch our iPhone app. We will never send you a text message asking you to download an update or a promotional app by clicking an enclosed link.

Unreliable mobile apps

Make sure you know and trust the creator of an app before downloading it to your mobile device. Some free utilities such as wallpapers, calendars and aggregation services have been know to install malware.

Locating or wiping your phone

There are GPS utilities for most smartphones that will let you lock your phone at a distance, locate it, wipe its contents and even post messages on its screen so finders can easily return it to you. You can find out more by contacting your carrier.

Get more tips on how to protect your Internet connection.

Bluetooth

Stands for short-range wireless connections between devices like mobile phones, headsets, computers and portable digital devices.

Cache

In simplest terms, cache lets you surf the Internet faster. When you look at a website for the first time the cache copies information in a temporary file. Then when you visit that same site at a later time, the cache retrieves the same information quickly and reduces your waiting and load time.

Encryption

To keep personal information safe, such as your phone number, credit card number, etc., encryption is used to scramble the information while it is sent from location to another. Only the person with the correct encryption key can unscramble it. For example, when using your credit card to make an online purchase.

Firewalls

A firewall is a program or hardware on your device that helps protect against hackers and viruses that try to reach your mobile phone or computer.

Wi-Fi

This term refers to any wireless local area network. Wi-Fi lets you access the Internet without needing to physically plug your mobile device into an Internet connection.