Rapport Security Software

Absolutely free to all Scotia OnLine customers

Suspect suspicious activity?

Report it to us

Card lost or stolen?
Call us and let us help: 1-800-4-SCOTIA (1-800-472-6842)

We've partnered with Trusteer to offer our customers free Trusteer Rapport security software. It's easy to install and does not require any registration, computer restarts, or commitments. It takes only a few minutes to download and all future software updates are automatic at no charge.

Related info

  • Mobile Phones
  • Identity Theft
  • Meet the Suspects

    Meet the Unusual Suspects

    Get to know them before they get to know you! These unusual suspects have only one mission – to find a way to scam innocent people.
    But if you get to know them now, you can put a stop to their plans in the future.

    Identity Thief - This dude wants to steal your 

personal info to commit fraud or theft.

    Identity Thief

    The Identity Thief wants your personal information for fraudulent purposes, like opening credit cards, bank accounts and passports in your name.
    Almost anything is game for them, including your date of birth, SIN, address and signature.

    Specialist in:

    • Digging up information via social media
    • Stealing your mail
    Stay safe - get Trusteer's Rapport Security
    It can be hard to tell when someone is out to steal your identity. Follow these steps to lessen
    the chances of becoming a victim:
    • Recognize

      Watch for new accounts being opened in your name, mail going missing, or collection agencies calling for debts that aren't yours.
    • Prevent

      Do everything you can to ensure your login ID, passwords, and other sensitive information are never stolen by others. Where possible, go paperless.
      Download Free Rapport Security Software
    • Outsmart

      To help keep you one step ahead of The Unusual Suspects, we're creating a variety of fun quizzes, helpful tests and more. So check back soon to test your knowledge!
    There are certain things you should and shouldn't do – today, tomorrow and always
    - to help keep you safe from an Identify Thief, like:
    • Create secure usernames and passwords
    • Shred documents that contain your personal information
    • Memorize your PINs and Passwords
    • Be careful what you share online
    • Avoid using public computers for confidential transactions
    • If working in a public space, do not leave your computer unattended
    • Monitor your account activity using InfoAlerts
    If you're a victim of Identity Theft, we recommend following these steps immediately:
    • If you are a Scotiabank customer, contact your branch or call 1-800-4-SCOTIA (1-800-472-6842)
    • Immediately change your usernames, passwords and PINs
    • Contact your local police force and file a report
    • Contact Equifax Canada and TransUnion Canada to request identity protection and your credit report
    • Report identity theft and fraud to the Canadian Anti -Fraud Center
    Phishing Pro - This guy will try to bait you into 

disclosing personal information.

    Phishing Pro

    The Phishing Pro will use fake emails and websites to trick you into sharing personal information to commit a variety of crimes including identity theft.
    Information they're looking for includes usernames, passwords, your SIN, date of birth and more.

    Specialist in:

    • Hoax websites
    • Spam and hoax emails
    • Hoax phone calls
    Stay safe - get Trusteer's Rapport Security
    Don't take the bait. Reduce your chances of being scammed by the Phishing Pro by following these steps:
    • Recognize

      When suspicious about an email or website look for things like obvious spelling mistakes, urgent requests for personal information and bogus links. The Bank will never send you unsolicited emails asking for your password, PIN, account numbers, etc. Nor will we ask you to validate or restore your account access through unsolicited email.
    • Prevent

      Download Trusteer's Rapport Security Software – it will help you immediately recognize trustworthy sites. Be careful of callers pretending to be the Bank. If you are suspicious about a website, email, or phone call, do not provide any information.
      Download Free Trusteer Rapport Security Software
    • Outsmart

      To help keep you one step ahead of The Unusual Suspects, we're creating a variety of fun quizzes, helpful tests and more. So check back soon to test your knowledge!
    There are certain things you should and shouldn't do – today, tomorrow and always - to help keep you safe from a Phishing Pro, like:
    • Immediately delete spam emails from your inbox and block the sender
    • Do not provide information to any email or site that you are suspicious about
    • Visit websites that you know and trust
    • Verify that a site is secure by observing the "https" in the web address and the SSL certificate in the browser
    • Check your accounts regularly to ensure there are no suspicious transactions
    • Set up InfoAlerts to stay on top of your account activity
    If you're a victim of Phishing, we recommend following these steps immediately:
    • If you are a Scotiabank customer, contact your branch or call 1-800-4-SCOTIA (1-800-472-6842) immediately
    • Change any compromised usernames, passwords and PINs
    • Request a credit report from Equifax Canada and TransUnion Canada
    • Report identity theft and fraud to the Canadian Anti-Fraud Center
    Browser Exploiter - He'll try to access your info through flaws in your computer software.

    Browser Exploiter

    The Browser Exploiter will hack into your computer through your web browser to commit crimes or even take over your online banking session. Plus, he'll use your computer to spread malicious files to others. He's looking for things like your full name, date of birth, SIN, usernames and passwords.

    Specialist in:

    • Malicious ads and websites
    • Tracking software
    • Key logging software on your computer
    Stay safe - get McAfee AntiVirus Plus
    Stop the Browser Exploiter in his tracks by doing a few simple things:
    There are certain things you should and shouldn't do – today, tomorrow and always - to help keep your browser from being exploited, like:
    • Keep the software on your computer up-to-date
    • Configure the security settings in your browser for optimum security
    • Do not set your computer to remember passwords – memorize them
    • Regularly clear your browser history and cache
    • Avoid using public computers for confidential transactions
    If your browser is exploited, we recommend following these steps immediately:
    • Install and run anti-virus software
    • Clear your browser history, cache and cookies
    • Update your software
    • Monitor your accounts regularly. Get started with InfoAlerts.
    • Use a well reputed computer repair service
    Card Skimmer - She wants to duplicate your debit or 

credit card to take your money.

    Card Skimmer

    The Card Skimmer will duplicate or steal your debit or credit card and make purchases and/or steal your money. They're looking for the information on your magnetic strip, like your credit card number, expiry date and last three digits printed on the signature panel, your bank account numbers and signature.

    Specialist in:

    • Card theft & duplication
    • Observing your PIN
    Don't let your money slip into the wrong hands by staying alert and following these steps:
    • Recognize

      Stay vigilant – review all your financial accounts regularly and make sure all expected mail is received.
      Set up InfoAlerts to stay on top of your account activity.
    • Prevent

      Be cautious around ABMs and at the point of sale, carefully observe anyone who handles your debit or credit card and always protect your PIN.
    • Outsmart

      To help keep you one step ahead of The Unusual Suspects, we're creating a variety of fun quizzes, helpful tests and more. So check back soon to test your knowledge!
    There are certain things you should and shouldn't do – today, tomorrow and always - to help keep you safe from an ATM Scammer, like:
    • Always destroy expired or cancelled cards
    • Use your CHIP enabled debit or credit card for purchases
    • Immediately sign the back of new cards
    • Report lost or stolen cards
    If you're a victim of an ATM Scammer, we recommend following these steps immediately:
    Internet Hacker - He'd love to break into your 

computer to steal money & spread viruses.

    Internet Hacker

    The Internet Hacker will try to get into your computer through weaknesses so they can commit a variety of crimes, like clear out your accounts or spread computer viruses. Information they're looking for includes your name, date of birth, SIN, username, passwords, and more.

    Specialist in:

    • Breaching firewalls
    • Accessing your Wi-Fi
    • Initiating worms and viruses
    Stay safe - get McAfee AntiVirus Plus
    Keep your computer and information as secure as possible from intruders by following these simple steps:
    • Recognize

      Never accept requests to connect with another computer that you do not know and trust. Be mindful if computer performance or software response times are slower than usual.
      Download or upgrade to a supported browser
    • Prevent

      Keep your computer safe by detecting, blocking and removing viruses from your computer.
      Download McAfee AntiVirus Plus.
    • Outsmart

      To help keep you one step ahead of The Unusual Suspects, we're creating a variety of fun quizzes, helpful tests and more. So check back soon to test your knowledge!
    There are certain things you should and shouldn't do – today, tomorrow and always - to help keep you safe from an Internet Hacker, like:
    • Make sure you have a firewall installed and enabled
    • Password protect your wireless router
    • Always change the default name and password on your router
    • Avoid using public Wi-Fi hotspots when possible
    • Turn the Wi-Fi radio on your computer off when not in use
    • Do not download software or email attachments from untrusted sources
    If you're the victim of a computer hacker, we recommend following these steps immediately:
    • Make sure your computer is as secure as possible
    • Immediately change your usernames, passwords and PINs

    The Unusual Suspects Video

    close video

Rapport is a compliment to anti-virus software and firewalls you may already have in place, and helps prevent against malicious software (“malware”). We recommend you install Rapport to any computer you use for online banking.

  • FREE to download and includes all future software updates
  • Ensures you are genuinely on our site – versus a fake site – even if your computer has a virus
  • Prevents your login ID, passwords, and other sensitive information from being stolen by malware and fraudulent websites
  • Protects your browser when communicating with our website and prevents malware from tampering with your transactions
  • Trusteer Rapport works with, but does not replace, your anti-virus software and firewall

Simply click on the Download1 button below to begin:

  • Once installed, a green Trusteer Rapport icon appears near (or in) your browser's address bar when you are viewing a website that is protected by Trusteer Rapport.
  • If the site is unprotected, a grey icon appears instead.
  • For browser support information or to view a demo please visit Trusteer's Learning Centre.

Download for Windows or Mac

Firewalls
A firewall is a program or hardware on your device that helps protect against hackers and viruses that try to reach your mobile phone or computer.

Malware
Short for malicious software, it damages or disables computers and computer systems, and is installed without your consent. Viruses, worms and Trojan Horses are all examples of malware.

Virus
A computer virus can modify programs, delete files and erase the contents of hard drives. A “Trojan Horse” can have similar effects and is also able to capture keystrokes, including passwords or other secret information.