Report a Problem

We're here to help the second you suspect a security issue

  • I don't recognize a payment

    Call us right away
    1.800.4SCOTIA
    (1.800.472.6842),
    press 3 then 1

  • My card is missing or stolen

    Call us right away
    1.800.4SCOTIA
    (1.800.472.6842),
    press 3 then 1

Remember, Scotiabank will never ask for your password

We will never present you with unexpected webpages or send you unsolicited emails asking for your password, Personal Identification Number (PIN), credit card, account numbers, etc. We will never ask you to validate or restore your account access through unsolicited email. Do not respond to unsolicited e-mails or web sites that request personal information.

If you suspect someone has stolen your identity

There are several steps you should take. The Royal Canadian Mounted Police recommends that you:

  • Contact your local police force and file a report
  • Contact your bank/financial institution and credit card company
  • Contact the two national credit bureaus and place a fraud alert on your credit alerts:

    Equifax Canada
    Toll free: 1-800-465-7166
    TransUnion Canada
    Toll free: 1-877-525-3823

  • Contact the Canadian Anti-Fraud Centre