Customer Care

Scotiabank is committed to providing the best possible customer care to its clients. To us that means ensuring that our customers' personal information remains confidential and secure, adhering to appropriate sales practices within the banking industry and resolving customer complaints as quickly as possible.

Privacy
Find out more about the principles Scotiabank follows to ensure our customers' personal information is confidential and secure.

Privacy Code
Privacy and Cookies
Privacy Agreement (44kb)

Resolving Your Complaints
At Scotiabank, it's our aim to find a fair and timely solution - we put customers first. Find out how to have your complaint resolved quickly.

Complaint Resolution Process
Office of the Ombudsman
Ombudsman Annual Report

Security
Scotiabank is committed to providing customers with a secure and protected banking and brokerage environment. Learn about what we do and how you can protect yourself.

Our Online Security Commitment
Your Security Responsibility
Online Security Guarantee


Additional Resources

Statement on Coercive Tied Selling
Codes of Conduct and Public Commitments
Family Maintenance Support Orders
Canadian Bankers Association

Tools and Resources

Have you received great service?
Commend an individual or a branch.


Commitment to the Community
Vital, healthy communities are key to growing vital, healthy businesses. We're committed to helping build the communities in which we do business - in Canada and around the world.