Customer Care

Scotiabank is committed to providing the best possible customer care to its clients. To us that means ensuring that our customers' personal information remains confidential and secure, adhering to appropriate sales practices within the banking industry and resolving customer complaints as quickly as possible.

Privacy
Find out more about the principles Scotiabank follows to ensure our customers' personal information is confidential and secure.

Resolving Your Complaints
At Scotiabank, it's our aim to find a fair and timely solution - we put customers first. Find out how to have your complaint resolved quickly.

Security
Scotiabank is committed to providing customers with a secure and protected banking and brokerage environment. Learn about what we do and how you can protect yourself.


Additional Resources

Tools and Resources

Have you received great service?
Commend an individual or a branch.


Commitment to the Community

Vital, healthy communities are key to growing vital, healthy businesses. We're committed to helping build the communities in which we do business - in Canada and around the world.