Ombudsman's Annual Report

Ombudsman's Message

The Office of the Ombudsman undertakes an independent review of complaints from retail and small business customers in Canada that could not be resolved in the first two steps of Scotiabank’s Complaint Resolution Process

Annual Report 2016 [PDF: 486KB]

Annual Report 2015 [PDF: 41KB]

Annual Report 2014 [PDF: 73KB]