You are protected from unauthorized transactions and will be fully reimbursed in the event of a security breach provided you have met your security responsibilities.
Designed with privacy in mind
Our mobile banking services rely on high-security mechanisms to protect your privacy and financial information from login to logout. Transactions are processed behind our firewalls, 128-bit encryption is used throughout and user identity is verified through multiple factors. We've also designed our interfaces keeping in mind that you use your device in public places. Your account and credit card numbers are never displayed, account nicknames are available and sessions are automatically timed-out.
Follow safe mobile practices — so you're ready if anything should happen
Your collaboration matters
To benefit from our mobile security guarantee, you must respect the terms of our customer agreements. In particular:
Protection starts with a little prevention. Keep what's yours to yourself
Prevent unauthorized access: Use a passcode to unlock your phone's screen. It's easy to do. Just check your user manual for instructions. Or you can search for a copy of your user's guide on your wireless carrier's website.
If it's too good to be true, beware
Provisioning: Our mobile services are provisioned by firewall-protected servers or Apple's App store. If we make updates to our services, you will be notified when you launch our iPhone app. We will never send you a text message asking you to download an update or a promotional app by clicking an enclosed link.
Not all apps are equal: Make sure you know and trust the creator of an app before downloading it to your mobile device. Some free utilities such as wallpapers, calendars and aggregation services have been know to install malware.
Investigate remote lookup and wipe-up services
There are GPS utilities for most smartphones that will let you lock your phone at a distance, locate it, wipe its contents and even post messages on its screen so finders can easily return it to you.
You can find out more by contacting your carrier.
Do you have mobile security questions?
Our mobile banking is safe, secure – and helps you monitor your own accounts effectively by giving you access to your balance and transaction information anywhere, anytime you need to know. If you have any questions, please call our mobile help desk at 1-877-908-8866.
Call us at 1-877-908-8866