The Scotiabank Group Member's Accountability

Principle #1: The Scotiabank Group Member's Accountability

Scotiabank is accountable for all personal information in its possession or custody, including any personal information disclosed to third parties for processing or other administrative functions. Scotiabank has established policies and procedures to comply with this Code, and has designated one or more persons to be accountable for compliance.

1.1 Scotiabank’s senior management has accountability for protecting its customers' personal information. Senior management, however, delegates the day-to-day procedures of compliance to others.

1.2 Scotiabank will identify internally and to its customers the person or persons who are responsible for overall privacy protection and compliance.

1.3 Scotiabank is accountable for personal information in its possession or custody that is disclosed to a third party for processing or other administrative functions. Scotiabank will safeguard this personal information through means such as a contract or other agreement with the relevant third party.

1.4 To put the principles of this Code into practice, Scotiabank:

  • Has policies and procedures to protect the privacy of personal information.
  • Has policies and procedures to receive and respond to customers' questions and complaints.
  • Informs customers and staff of Scotiabank's policies and procedures.
  • Trains staff to understand and follow Scotiabank’s policies and procedures.

Scotiabank also oversees compliance with these policies and procedures through normal risk-based cyclical audits, and through compliance policies and procedures.