Contact Centres

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Contact Centres

Scotiabank's Contact Centres provide a broad range of financial products and services to retail banking and small business customers across Canada. Three Contact Centres, located in Toronto, Halifax, and Calgary, handle several million calls in French and English annually.

Customer Service Jobs

As a member of the Customer Service Team, you will be responsible for contributing to the team's overall success by providing prompt, accurate and professional responses to Scotiabank's customers' enquiries. You will work in a structured team environment, creating an outstanding customer experience and maximizing opportunities to promote our services and products.

Related a-day-in-the-life videos

Ali's Photo Ali at his desk Ali taking a call Play Video
A day in the life of Ali as a Retail Banking Officer in one of our Contact Centres. PHOTOS | VIDEO
Jacqueline's Photo Jacqueline on a call Jacqueline helping a friend Play Video
A day in the life of Jacqueline as a Bilingual French - Inbound Customer Service in one of our Contact Centres. PHOTOS | VIDEO
Lorelei's Photo Lorelei taking a call Lorelei helping a friend Play Video
A day in the life of Lorelei as a Customer Service Representative in one of our Contact Centres. PHOTOS | VIDEO
Edgardo's photo Edgardo talking to a colleague Edgardo taking on the phone Play Video
A day in the life of Edgardo as a Credit Banking Officer in one of our Contact Centres. PHOTOS | VIDEO
Tania working with her colleagues Tania's photo Tania taking a call Play Video
A day in the life of Tania as a Customer Service Representative in one of our Contact Centres. PHOTOS | VIDEO
Careers at Scotiabank Search for a Job Opportunity Avenue