Contact Us

We're here to help. If you have any questions or concerns about our products or services, feel free to contact our Customer Service team at the numbers listed below.


For banking enquiries:

Scotiabank (Bahamas) Limited
Contact Centre
Phone: 242-356-1697
Toll free from USA and Canada: 1-866-767-2010


For Internet Banking enquiries:

Phone: 242-356-1697
Toll free from The Family Islands: 1-242-300-6600
Toll free from USA: 1-800-472-4648
Serving you 24 hours a day, 7 days a week


For credit card enquiries:

Phone: 242-356-1560/2
MasterCard toll-free: 1-800-307-7309

For lost or stolen cards, please call collect: 1-416-288-4650

For Social Media support:

Tweet to @ScotiabankBS
Message our Facebook Page


Customer Care


Scotiabank is committed to providing you with the best possible customer care. That means ensuring that your personal information remains confidential and secure, adhering to appropriate sales practices within the banking industry, and resolving customer complaints as quickly as possible.


How to Resolve a Complaint

We will always do our best to resolve your issue directly and immediately. If a Scotiabank representative at your local branch is unable to resolve your issue, ask to speak directly to the branch manager, who will further assist you.

If your local branch manager cannot resolve your issue, please contact our Customer Care team directly:


For Retail Banking

Paula Harts
Director of Retail Banking
Email: Paula.Harts@Scotiabank.com


For Commercial Banking

Mr. Jim Wilson
Vice President of Corporate and Commercial Banking
Telephone: 242-356-1400
Email: jim.wilson@scotiabank.com


For Wealth Management and Private Banking

Derek Pattison
Telephone: (242) 502-1399
Email: derek.pattison@scotiabank.com


Your Final Step

Please refer your concern to the Managing Director:

Sean Albert

Managing Director
Scotiabank (Bahamas) Limited
P.O. Box N-7518
Nassau, The Bahamas
Telephone: 242-356-1415
Email: sean.albert@scotiabank.com


For Small Business Banking Unit:

East Hub (East Bay Street Branch)
242-502-3182 or 242-502-3184

West Hub (Carmichael Road Branch)
242-461-6221 or 242-461-6226

Freeport Hub
242-350-6413


For Centralised Retail Collections Unit (CRCU):

Phone: 242-326-1771


Scotiabank Bahamas Ltd.

Scotiabank Building
Rawson Square
P.O. Box N-7518
Nassau, Bahamas
Phone: 242-356-1400
Fax: 242-326-3149
SWIFT: NOSCBSNS