Scotiabank is committed to providing the best possible customer care to its clients. To us that means ensuring that our customers' personal information remains confidential and secure, adhering to appropriate sales practices within the banking industry and resolving customer complaints as quickly as possible.
How to Resolve Your Complaints
Your First Step
If the person you speak to at the branch/service centre where you do business is not able to resolve your concern to your satisfaction, please speak directly to the Manager, who can further assist you.
Your Second Step
Contact Customer Service
If the Manager has been unable to resolve your complaint satisfactorily, please respond to the undernoted via any of the contacts.
Dwight R. Burrows
Senior Manager, Scotia Service
Scotiabank (Bahamas) Limited
Managing Director's Office
P.O. Box N-7518
Rawson Square, Bay Street
Nassau, Bahamas
Telephone: (242) 356-1475
Fax: (242) 356-1603
Email: dwight.burrows@scotiabank.com
Or:
Mr. Bruno Styles
Manager, Sales & Service Support
Scotiabank (Bahamas) Limited
Managing Director's Office
P.O. Box N-7518
Nassau, Bahamas
Telephone: (242) 502-0928
Fax: (242) 356-1603
Email: bruno.styles@scotiabank.com
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