Resolving A Complaint

We put you at the center of everything we do. So the more we know about your concern,
the more capable we will be to resolve it.

Here are a few simple steps to have your concern resolved:

Step 1:

Inform Scotiabank of your complaint by:

Step 2:

If your concern has not been resolved to your satisfaction, then escalate to the Branch Manager for Personal Banking concerns or to the Corporate & Commercial Head for Corporate & Commercial Banking concerns.

Step 3:

If your concern has not been resolved, please contact Sharon Small, Manager - Customer Experience, at

Step 4:

If the steps above do not help, please escalate to the Country Head or designate.

Personal Banking

Corporate & Commercial Banking

Scotiabank Branch

Manager, Customer Experience

Country Head or

personal banking




Coporate & commercial banking


or your Relationship Manager for assistance

Scotiabank Branch

Manager, Customer Experience

Sharon Small - Manager, Customer Experience

country head or designate

David Parks - Managing Director