Scotiabank is committed to providing the best possible customer care to its clients. To us that means ensuring that our customers' personal information remains confidential and secure, adhering to appropriate sales practices within the banking industry and resolving customer complaints as quickly as possible.
How to Resolve Your Complaints
Your First Step
If the person you speak to at the branch/service centre where you do business is not able to resolve your concern to your satisfaction, please speak directly to the Manager, who can further assist you.
Your Second Step
Contact Customer Service
If the Manager has been unable to resolve your complaint satisfactorily, please respond to the undernoted.
For Retail Banking
Mrs. Jennifer Murray
Telephone: (246) 426-7000
Fax: (246) 228-8574
Email: jennifer.murray@scotiabank.com
For Commercial Banking
Mr. Kevin Teslyk
Telephone: (246) 426-7000
Fax: (246) 228-8581
Email: kevin.teslyk@scotiabank.com
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